A Review of the Factors Affecting User Satisfaction in Electronic Government Services

Even after more than a decade of intensive research work in the area of electronic government (e-government) adoption and diffusion, no study has yet undertaken a theoretical evaluation of research related to ‘e-government satisfaction'. The purpose of this study is to undertake a comprehensive...

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Veröffentlicht in:	International journal of electronic government research 2014-10, Vol.10 (4), p.21-56
Hauptverfasser:	Weerakkody, Vishanth, Irani, Zahir, Lee, Habin, Hindi, Nitham, Osman, Ibrahim
Format:	Artikel
Sprache:	eng
Schlagworte:	Analysis Behavior Behavioural Construction Customer relations Customer satisfaction Demonstrations Diffusion theory E-government Electronic Commerce Electronic Government Evaluation Government Government computer systems Government information technology services Government services Governments Information systems Internet Literature reviews Management Meta-analysis Psychological aspects Public Administration Public Services Purchase intention Risk Risk perception Satisfaction Services User satisfaction
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