Keeping Control: The Importance of Nonverbal Expressions of Power by Organizational Spokespersons in Times of Crisis

This paper examines the impact of nonverbal expressions of power by organizational spokespersons during different crisis stages. Study 1 investigates how vocal nonverbal cues express power during crises and how this affects perceptions of spokespersons. The results illustrate that a spokesperson who...

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Veröffentlicht in:	Journal of communication 2014-12, Vol.64 (6), p.1160-1180
Hauptverfasser:	Claeys, An-Sofie, Cauberghe, Verolien
Format:	Artikel
Sprache:	eng
Schlagworte:	Competence Crisis Communication Crisis management Management of crises Non-verbal communication Nonverbal Communication Organizational Reputation Organizational research Perceptions Power Public Relations Sincerity Sociology Sociology of communication and mass media. Sociolinguistics Sociology of knowledge and sociology of culture Sociology of organizations and enterprises. Bureaucracy and administration Sociology of work and sociology of organizations Speech Visual communication
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