Supervisor Competencies for Supporting Return to Work: A Mixed-Methods Study
Purpose Line supervisors often play an important role in the return to work (RTW) process; whether they possess the competencies needed to carry out this work effectively is unknown. The aim of this research was to determine the competencies supervisors need in order to facilitate a worker’s RTW fol...
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| Veröffentlicht in: | Journal of occupational rehabilitation 2015-03, Vol.25 (1), p.3-17 |
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| creator | Johnston, Venerina Way, Kirsten Long, Maryann H. Wyatt, Mary Gibson, Libby Shaw, William S. |
| description | Purpose
Line supervisors often play an important role in the return to work (RTW) process; whether they possess the competencies needed to carry out this work effectively is unknown. The aim of this research was to determine the competencies supervisors need in order to facilitate a worker’s RTW following absence due to a mental health condition or a musculoskeletal disorder.
Methods
Supervisors from five Australian industries with high rates of compensable claims participated in focus groups to elicit the knowledge, skills, and personal characteristics required to support returning workers. From a multi-stage analysis of responses, RTW competencies were developed, allocated to clusters of related items, and incorporated into an online survey administered to rehabilitation professionals.
Results
29 supervisors participated in 1 of 5 focus groups. Analysis of focus group data identified 84 generic competencies, eight specific to mental health conditions, and two to musculoskeletal disorders, arranged in 11 clusters. Survey respondents (n = 344) represented a variety of rehabilitation professionals and jurisdictions. Nearly all agreed that supervisors should receive training to support RTW. Over 50 % of respondents rated 90 of 94 competencies as very important or essential. The highest ratings were for competencies relating to personal attributes, knowledge of RTW processes, and empathetic support of the worker.
Conclusions
Supervisors and rehabilitation professionals perceive effective support of RTW requires supervisors to have a range of knowledge, skills, and personal characteristics. Our competency model should undergo workplace testing to evaluate its validity. |
| doi_str_mv | 10.1007/s10926-014-9511-z |
| format | Article |
| fullrecord | <record><control><sourceid>gale_proqu</sourceid><recordid>TN_cdi_proquest_miscellaneous_1657324240</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><galeid>A714971826</galeid><sourcerecordid>A714971826</sourcerecordid><originalsourceid>FETCH-LOGICAL-c509t-a029f705dc578de06a5dbeda2494fcbd1171b429933c7e505557c48f9800c07b3</originalsourceid><addsrcrecordid>eNp1kU1v1DAQhi0Eoh_wA7igSFy4uIwdO465rValIG2FREEcrcSeLC6bONgOov31eLXlUyAfbM0876sZv4Q8YXDGANSLxEDzhgITVEvG6O09csykqmndtO398gZZUxCtOiInKV0DgG4Vf0iOuFBMSuDHZHO1zBi_-hRitQ7jjBkn6zFVQymU3hxi9tO2eod5iVOVQ_UxxM8vq1V16b-ho5eYPwWXqqu8uJtH5MHQ7RI-vrtPyYdX5-_Xr-nm7cWb9WpDrQSdaQdcDwqks1K1DqHppOvRdVxoMdjeMaZYL7jWdW0VSpBSKivaQbcAFlRfn5LnB985hi8LpmxGnyzudt2EYUmGNeUTuOACCvrsL_Q6lEXKdHtK6kbWWv2itt0OjZ-GkGNn96ZmpZjQirW8KdTZP6hyHI7ehgkHX-p_CNhBYGNIKeJg5ujHLt4YBmafoDkkaEqCZp-guS2ap3cDL_2I7qfiR2QF4Acglda0xfjbRv91_Q4YcqPV</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>1655965397</pqid></control><display><type>article</type><title>Supervisor Competencies for Supporting Return to Work: A Mixed-Methods Study</title><source>MEDLINE</source><source>SpringerLink Journals</source><creator>Johnston, Venerina ; Way, Kirsten ; Long, Maryann H. ; Wyatt, Mary ; Gibson, Libby ; Shaw, William S.</creator><creatorcontrib>Johnston, Venerina ; Way, Kirsten ; Long, Maryann H. ; Wyatt, Mary ; Gibson, Libby ; Shaw, William S.</creatorcontrib><description>Purpose
Line supervisors often play an important role in the return to work (RTW) process; whether they possess the competencies needed to carry out this work effectively is unknown. The aim of this research was to determine the competencies supervisors need in order to facilitate a worker’s RTW following absence due to a mental health condition or a musculoskeletal disorder.
Methods
Supervisors from five Australian industries with high rates of compensable claims participated in focus groups to elicit the knowledge, skills, and personal characteristics required to support returning workers. From a multi-stage analysis of responses, RTW competencies were developed, allocated to clusters of related items, and incorporated into an online survey administered to rehabilitation professionals.
Results
29 supervisors participated in 1 of 5 focus groups. Analysis of focus group data identified 84 generic competencies, eight specific to mental health conditions, and two to musculoskeletal disorders, arranged in 11 clusters. Survey respondents (n = 344) represented a variety of rehabilitation professionals and jurisdictions. Nearly all agreed that supervisors should receive training to support RTW. Over 50 % of respondents rated 90 of 94 competencies as very important or essential. The highest ratings were for competencies relating to personal attributes, knowledge of RTW processes, and empathetic support of the worker.
Conclusions
Supervisors and rehabilitation professionals perceive effective support of RTW requires supervisors to have a range of knowledge, skills, and personal characteristics. Our competency model should undergo workplace testing to evaluate its validity.</description><identifier>ISSN: 1053-0487</identifier><identifier>EISSN: 1573-3688</identifier><identifier>DOI: 10.1007/s10926-014-9511-z</identifier><identifier>PMID: 24715502</identifier><language>eng</language><publisher>Boston: Springer US</publisher><subject>Adult ; Aged ; Australia ; Clinical Psychology ; Cluster analysis ; Cost control ; Environmental Health ; Female ; Focus Groups ; Health Psychology ; Humans ; Knowledge ; Male ; Management training ; Market surveys ; Medicine ; Medicine & Public Health ; Mental disorders ; Mental Disorders - rehabilitation ; Mental health ; Methods ; Middle Aged ; Middle management ; Mixed methods research ; Musculoskeletal diseases ; Musculoskeletal Diseases - rehabilitation ; Occupational Medicine/Industrial Medicine ; Occupational psychology ; Orthopedics ; Personnel Management - standards ; Polls & surveys ; Preventive medicine ; Professional Competence - standards ; Rehabilitation ; Return to Work ; Return to work programs ; Skills ; Studies ; Supervisors ; Training ; Workers compensation ; Young Adult</subject><ispartof>Journal of occupational rehabilitation, 2015-03, Vol.25 (1), p.3-17</ispartof><rights>Springer Science+Business Media New York 2014</rights><rights>COPYRIGHT 2015 Springer</rights><rights>Springer Science+Business Media New York 2015</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c509t-a029f705dc578de06a5dbeda2494fcbd1171b429933c7e505557c48f9800c07b3</citedby><cites>FETCH-LOGICAL-c509t-a029f705dc578de06a5dbeda2494fcbd1171b429933c7e505557c48f9800c07b3</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://link.springer.com/content/pdf/10.1007/s10926-014-9511-z$$EPDF$$P50$$Gspringer$$H</linktopdf><linktohtml>$$Uhttps://link.springer.com/10.1007/s10926-014-9511-z$$EHTML$$P50$$Gspringer$$H</linktohtml><link.rule.ids>314,776,780,27901,27902,41464,42533,51294</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/24715502$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Johnston, Venerina</creatorcontrib><creatorcontrib>Way, Kirsten</creatorcontrib><creatorcontrib>Long, Maryann H.</creatorcontrib><creatorcontrib>Wyatt, Mary</creatorcontrib><creatorcontrib>Gibson, Libby</creatorcontrib><creatorcontrib>Shaw, William S.</creatorcontrib><title>Supervisor Competencies for Supporting Return to Work: A Mixed-Methods Study</title><title>Journal of occupational rehabilitation</title><addtitle>J Occup Rehabil</addtitle><addtitle>J Occup Rehabil</addtitle><description>Purpose
Line supervisors often play an important role in the return to work (RTW) process; whether they possess the competencies needed to carry out this work effectively is unknown. The aim of this research was to determine the competencies supervisors need in order to facilitate a worker’s RTW following absence due to a mental health condition or a musculoskeletal disorder.
Methods
Supervisors from five Australian industries with high rates of compensable claims participated in focus groups to elicit the knowledge, skills, and personal characteristics required to support returning workers. From a multi-stage analysis of responses, RTW competencies were developed, allocated to clusters of related items, and incorporated into an online survey administered to rehabilitation professionals.
Results
29 supervisors participated in 1 of 5 focus groups. Analysis of focus group data identified 84 generic competencies, eight specific to mental health conditions, and two to musculoskeletal disorders, arranged in 11 clusters. Survey respondents (n = 344) represented a variety of rehabilitation professionals and jurisdictions. Nearly all agreed that supervisors should receive training to support RTW. Over 50 % of respondents rated 90 of 94 competencies as very important or essential. The highest ratings were for competencies relating to personal attributes, knowledge of RTW processes, and empathetic support of the worker.
Conclusions
Supervisors and rehabilitation professionals perceive effective support of RTW requires supervisors to have a range of knowledge, skills, and personal characteristics. Our competency model should undergo workplace testing to evaluate its validity.</description><subject>Adult</subject><subject>Aged</subject><subject>Australia</subject><subject>Clinical Psychology</subject><subject>Cluster analysis</subject><subject>Cost control</subject><subject>Environmental Health</subject><subject>Female</subject><subject>Focus Groups</subject><subject>Health Psychology</subject><subject>Humans</subject><subject>Knowledge</subject><subject>Male</subject><subject>Management training</subject><subject>Market surveys</subject><subject>Medicine</subject><subject>Medicine & Public Health</subject><subject>Mental disorders</subject><subject>Mental Disorders - rehabilitation</subject><subject>Mental health</subject><subject>Methods</subject><subject>Middle Aged</subject><subject>Middle management</subject><subject>Mixed methods research</subject><subject>Musculoskeletal diseases</subject><subject>Musculoskeletal Diseases - rehabilitation</subject><subject>Occupational Medicine/Industrial Medicine</subject><subject>Occupational psychology</subject><subject>Orthopedics</subject><subject>Personnel Management - standards</subject><subject>Polls & surveys</subject><subject>Preventive medicine</subject><subject>Professional Competence - standards</subject><subject>Rehabilitation</subject><subject>Return to Work</subject><subject>Return to work programs</subject><subject>Skills</subject><subject>Studies</subject><subject>Supervisors</subject><subject>Training</subject><subject>Workers compensation</subject><subject>Young 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rehabilitation</topic><topic>Mental health</topic><topic>Methods</topic><topic>Middle Aged</topic><topic>Middle management</topic><topic>Mixed methods research</topic><topic>Musculoskeletal diseases</topic><topic>Musculoskeletal Diseases - rehabilitation</topic><topic>Occupational Medicine/Industrial Medicine</topic><topic>Occupational psychology</topic><topic>Orthopedics</topic><topic>Personnel Management - standards</topic><topic>Polls & surveys</topic><topic>Preventive medicine</topic><topic>Professional Competence - standards</topic><topic>Rehabilitation</topic><topic>Return to Work</topic><topic>Return to work programs</topic><topic>Skills</topic><topic>Studies</topic><topic>Supervisors</topic><topic>Training</topic><topic>Workers compensation</topic><topic>Young Adult</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Johnston, Venerina</creatorcontrib><creatorcontrib>Way, Kirsten</creatorcontrib><creatorcontrib>Long, Maryann 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Academic</collection><jtitle>Journal of occupational rehabilitation</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Johnston, Venerina</au><au>Way, Kirsten</au><au>Long, Maryann H.</au><au>Wyatt, Mary</au><au>Gibson, Libby</au><au>Shaw, William S.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Supervisor Competencies for Supporting Return to Work: A Mixed-Methods Study</atitle><jtitle>Journal of occupational rehabilitation</jtitle><stitle>J Occup Rehabil</stitle><addtitle>J Occup Rehabil</addtitle><date>2015-03-01</date><risdate>2015</risdate><volume>25</volume><issue>1</issue><spage>3</spage><epage>17</epage><pages>3-17</pages><issn>1053-0487</issn><eissn>1573-3688</eissn><abstract>Purpose
Line supervisors often play an important role in the return to work (RTW) process; whether they possess the competencies needed to carry out this work effectively is unknown. The aim of this research was to determine the competencies supervisors need in order to facilitate a worker’s RTW following absence due to a mental health condition or a musculoskeletal disorder.
Methods
Supervisors from five Australian industries with high rates of compensable claims participated in focus groups to elicit the knowledge, skills, and personal characteristics required to support returning workers. From a multi-stage analysis of responses, RTW competencies were developed, allocated to clusters of related items, and incorporated into an online survey administered to rehabilitation professionals.
Results
29 supervisors participated in 1 of 5 focus groups. Analysis of focus group data identified 84 generic competencies, eight specific to mental health conditions, and two to musculoskeletal disorders, arranged in 11 clusters. Survey respondents (n = 344) represented a variety of rehabilitation professionals and jurisdictions. Nearly all agreed that supervisors should receive training to support RTW. Over 50 % of respondents rated 90 of 94 competencies as very important or essential. The highest ratings were for competencies relating to personal attributes, knowledge of RTW processes, and empathetic support of the worker.
Conclusions
Supervisors and rehabilitation professionals perceive effective support of RTW requires supervisors to have a range of knowledge, skills, and personal characteristics. Our competency model should undergo workplace testing to evaluate its validity.</abstract><cop>Boston</cop><pub>Springer US</pub><pmid>24715502</pmid><doi>10.1007/s10926-014-9511-z</doi><tpages>15</tpages></addata></record> |
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| identifier | ISSN: 1053-0487 |
| ispartof | Journal of occupational rehabilitation, 2015-03, Vol.25 (1), p.3-17 |
| issn | 1053-0487 1573-3688 |
| language | eng |
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| source | MEDLINE; SpringerLink Journals |
| subjects | Adult Aged Australia Clinical Psychology Cluster analysis Cost control Environmental Health Female Focus Groups Health Psychology Humans Knowledge Male Management training Market surveys Medicine Medicine & Public Health Mental disorders Mental Disorders - rehabilitation Mental health Methods Middle Aged Middle management Mixed methods research Musculoskeletal diseases Musculoskeletal Diseases - rehabilitation Occupational Medicine/Industrial Medicine Occupational psychology Orthopedics Personnel Management - standards Polls & surveys Preventive medicine Professional Competence - standards Rehabilitation Return to Work Return to work programs Skills Studies Supervisors Training Workers compensation Young Adult |
| title | Supervisor Competencies for Supporting Return to Work: A Mixed-Methods Study |
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