Relationships between organizational workplace characteristics and perceived workplace strain in call-centers in France

Background Our objective was to study the associations between organizational workplace characteristics (OC) reported by call‐center (CC) managers and workplace stressors reported by call‐handlers. Methods The managers of 107 CCs were interviewed by their occupational physicians using a questionnair...

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Veröffentlicht in:	American journal of industrial medicine 2013-11, Vol.56 (11), p.1317-1328
Hauptverfasser:	Boini, Stéphanie, Chouanière, Dominique, Colin, Régis, Wild, Pascal
Format:	Artikel
Sprache:	eng
Schlagworte:	Adult Biological and medical sciences Career Mobility Commerce Cross-Sectional Studies Female France - epidemiology Fundamental and applied biological sciences. Psychology Hotlines Humans Industry - organization & administration Job Satisfaction Karasek Legislation. Organization Male Medical sciences Middle Aged Occupational health Occupational medicine Occupational psychology organizational characteristics perceived workplace strain Professional Autonomy Psychology. Psychoanalysis. Psychiatry Psychology. Psychophysiology Public health. Hygiene-occupational medicine Siegrist Stress, Psychological - epidemiology Surveys and Questionnaires Work condition. Job performance. Stress Workload - psychology Workload - statistics & numerical data Workplace - organization & administration Young Adult
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