Looking Inside Glitch Mitigation Capability: The Effect of Intraorganizational Communication Channels

ABSTRACT Manufacturers can reduce the occurrence of glitches in their operations by building capabilities to prevent them, yet mitigation capabilities are also needed to contain the effects of the glitches that will still inevitably occur every now and then. We examine the glitch mitigation capabili...

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Veröffentlicht in:	Decision sciences 2014-06, Vol.45 (3), p.437-466
Hauptverfasser:	Tenhiälä, Antti, Salvador, Fabrizio
Format:	Artikel
Sprache:	eng
Schlagworte:	Channels Communication channels Communication Infrastructure Communications technology Construction Decision making Decision theory Economic behaviour Field Studies Glitches Hypotheses Hypothesis Manufacturing/Shop Floor Control Systems Operations Management-Information Systems Interface Operations research Organizational Theory Production management Qualitative analysis Recognition Regularity Resilience Samples Statistical analysis
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