The dimensions of library service quality: A confirmatory factor analysis of the LibQUAL+ instrument

The LibQUAL+ instrument has been widely adopted by libraries to evaluate user perceptions of library service quality. Studies combining groups (e.g., Lane et al., 2012) have shown high correlations between two factors, suggesting the possibility that a two-factor model may fit as well as the three-f...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	Library & information science research 2014-01, Vol.36 (1), p.36-48
1. Verfasser:	Fagan, Jody Condit
Format:	Artikel
Sprache:	eng
Schlagworte:	Exact sciences and technology Information and communication sciences Information processing and retrieval Information retrieval. Man machine relationship Information science. Documentation Library and information science. General aspects Research methods Sciences and techniques of general use Service quality Use and user studies. Information needs User services
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!