Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This pap...
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| Veröffentlicht in: | Computer supported cooperative work 2013-08, Vol.22 (4-6), p.531-573 |
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| container_issue | 4-6 |
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| container_title | Computer supported cooperative work |
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| creator | Ackerman, Mark S. Dachtera, Juri Pipek, Volkmar Wulf, Volker |
| description | Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ‘generations’ of research: an ‘object-centric’ and a ‘people-centric’ view. We also survey the challenges and opportunities ahead. |
| doi_str_mv | 10.1007/s10606-013-9192-8 |
| format | Article |
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| ispartof | Computer supported cooperative work, 2013-08, Vol.22 (4-6), p.531-573 |
| issn | 0925-9724 1573-7551 |
| language | eng |
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| source | SpringerLink Journals |
| subjects | Computer aided instruction Computer Science Knowledge management Psychology Social Sciences User Interfaces and Human Computer Interaction |
| title | Sharing Knowledge and Expertise: The CSCW View of Knowledge Management |
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