Street-level bureaucrats in Germany's federal employment agency - reforms from the caseworkers' viewpoint

This article deals with the significance of caseworkers in implementing reforms within the German Public Employment Service ('Bundesagentur für Arbeit'). In the last decade, the so-called 'Hartz-Reforms' fundamentally changed labor market policies in Germany. First, we explore th...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	International journal of social sciences and humanity studies 2012-01, Vol.4 (1-2), p.215-227
Hauptverfasser:	Steinke, Joss, Osiander, Christopher
Format:	Artikel
Sprache:	eng
Schlagworte:	Bureaucracy Casework Customers Employment services Germany Labour market Organization
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!