Library services and user satisfaction in developing countries: a case study
Background Punjab Institute of Cardiology (PIC) is a recognised teaching hospital for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the research and information needs of health care professionals. This study aims to evaluate the satisfaction of users with t...
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| Veröffentlicht in: | Health information and libraries journal 2013-12, Vol.30 (4), p.318-326 |
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| container_title | Health information and libraries journal |
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| creator | Mairaj, Muhammad Ijaz Naseer, Mirza Muhammad |
| description | Background
Punjab Institute of Cardiology (PIC) is a recognised teaching hospital for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the research and information needs of health care professionals. This study aims to evaluate the satisfaction of users with the services of PIC library.
Methodology
A purposive sample of 15 health care professionals was selected. A semistructured interview technique based on an interview guide was used for collection of data. The data were qualitatively analysed using a thematic approach.
Results
Users of PIC library were satisfied with the library collection, organisation, reference and circulation services, staff attitudes, cooling and heating. They were concerned about library space, hours, furniture and environment, and suggested more availability of electronic library services, newer collections, better Internet access and comfortable furniture.
Conclusion
The study proved useful to investigate users' satisfaction with the services of PIC library. It concludes that the PIC library should maintain and strengthen the services with which users are satisfied, and improve those about which they are concerned. The study will be useful to libraries in other developing countries for improvement in their services. |
| doi_str_mv | 10.1111/hir.12038 |
| format | Article |
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Punjab Institute of Cardiology (PIC) is a recognised teaching hospital for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the research and information needs of health care professionals. This study aims to evaluate the satisfaction of users with the services of PIC library.
Methodology
A purposive sample of 15 health care professionals was selected. A semistructured interview technique based on an interview guide was used for collection of data. The data were qualitatively analysed using a thematic approach.
Results
Users of PIC library were satisfied with the library collection, organisation, reference and circulation services, staff attitudes, cooling and heating. They were concerned about library space, hours, furniture and environment, and suggested more availability of electronic library services, newer collections, better Internet access and comfortable furniture.
Conclusion
The study proved useful to investigate users' satisfaction with the services of PIC library. It concludes that the PIC library should maintain and strengthen the services with which users are satisfied, and improve those about which they are concerned. The study will be useful to libraries in other developing countries for improvement in their services.</description><identifier>ISSN: 1471-1834</identifier><identifier>EISSN: 1471-1842</identifier><identifier>DOI: 10.1111/hir.12038</identifier><identifier>PMID: 24251893</identifier><language>eng</language><publisher>England: Wiley Subscription Services, Inc</publisher><subject>Asia ; Case studies ; Consumer Behavior ; Developing Countries ; Evaluation ; Health administration ; Health care industry ; health professionals ; Hospital libraries ; Hospitals ; Humans ; interviews ; libraries ; Libraries, Medical ; Library collections ; Library Services ; medical ; Medical Staff, Hospital ; Organizational Case Studies ; Pakistan ; Qualitative Research ; South East ; teaching ; User satisfaction</subject><ispartof>Health information and libraries journal, 2013-12, Vol.30 (4), p.318-326</ispartof><rights>2013 The authors. Health Information and Libraries Journal © 2013 Health Libraries Group</rights><rights>2013 The authors. Health Information and Libraries Journal © 2013 Health Libraries Group.</rights><rights>Health Information and Libraries Journal © 2013 Health Libraries Group</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c4218-9b3d9cf7b3c70b9e4e7f864a8f24b38fecc88ed499e738882d7db519ab8ad5553</citedby><cites>FETCH-LOGICAL-c4218-9b3d9cf7b3c70b9e4e7f864a8f24b38fecc88ed499e738882d7db519ab8ad5553</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://onlinelibrary.wiley.com/doi/pdf/10.1111%2Fhir.12038$$EPDF$$P50$$Gwiley$$H</linktopdf><linktohtml>$$Uhttps://onlinelibrary.wiley.com/doi/full/10.1111%2Fhir.12038$$EHTML$$P50$$Gwiley$$H</linktohtml><link.rule.ids>314,776,780,1411,1427,27903,27904,45553,45554,46387,46811</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/24251893$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Mairaj, Muhammad Ijaz</creatorcontrib><creatorcontrib>Naseer, Mirza Muhammad</creatorcontrib><title>Library services and user satisfaction in developing countries: a case study</title><title>Health information and libraries journal</title><addtitle>Health Info Libr J</addtitle><description>Background
Punjab Institute of Cardiology (PIC) is a recognised teaching hospital for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the research and information needs of health care professionals. This study aims to evaluate the satisfaction of users with the services of PIC library.
Methodology
A purposive sample of 15 health care professionals was selected. A semistructured interview technique based on an interview guide was used for collection of data. The data were qualitatively analysed using a thematic approach.
Results
Users of PIC library were satisfied with the library collection, organisation, reference and circulation services, staff attitudes, cooling and heating. They were concerned about library space, hours, furniture and environment, and suggested more availability of electronic library services, newer collections, better Internet access and comfortable furniture.
Conclusion
The study proved useful to investigate users' satisfaction with the services of PIC library. It concludes that the PIC library should maintain and strengthen the services with which users are satisfied, and improve those about which they are concerned. The study will be useful to libraries in other developing countries for improvement in their services.</description><subject>Asia</subject><subject>Case studies</subject><subject>Consumer Behavior</subject><subject>Developing Countries</subject><subject>Evaluation</subject><subject>Health administration</subject><subject>Health care industry</subject><subject>health professionals</subject><subject>Hospital libraries</subject><subject>Hospitals</subject><subject>Humans</subject><subject>interviews</subject><subject>libraries</subject><subject>Libraries, Medical</subject><subject>Library collections</subject><subject>Library Services</subject><subject>medical</subject><subject>Medical Staff, Hospital</subject><subject>Organizational Case Studies</subject><subject>Pakistan</subject><subject>Qualitative Research</subject><subject>South East</subject><subject>teaching</subject><subject>User satisfaction</subject><issn>1471-1834</issn><issn>1471-1842</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2013</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><recordid>eNqNkU9LAzEQxYMoVqsHv4AEvOih7ebPdhNvUtQWCoLoOWSTWU3Z7tZkt9Jvb-rWHgTBmcNk4Mdj8h5CFyQZklijd-eHhCZMHKATwjMyIILTw_2b8R46DWGRJCRjQhyjHuU0JUKyEzSfu9xrv8EB_NoZCFhXFrdxw0E3LhTaNK6usKuwhTWU9cpVb9jUbdV4B-EWa2x0ABya1m7O0FGhywDnu9lHrw_3L5PpYP70OJvczQeGUyIGMmdWmiLLmcmSXAKHrBBjrkVBec5EAcYIAZZLCdt7BbWZzVMidS60TdOU9dF1p7vy9UcLoVFLFwyUpa6gboMiXI5jp1L8Ax0TxrfmRfTqF7qoW1_FjyiSUpHScZLxSN10lPF1CB4KtfJuGR1UJFHbNFRMQ32nEdnLnWKbL8HuyR_7IzDqgE9XwuZvJTWdPXeSXzfbktk</recordid><startdate>201312</startdate><enddate>201312</enddate><creator>Mairaj, Muhammad Ijaz</creator><creator>Naseer, Mirza Muhammad</creator><general>Wiley Subscription Services, Inc</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>E3H</scope><scope>F2A</scope><scope>K9.</scope><scope>NAPCQ</scope><scope>7X8</scope><scope>8BP</scope></search><sort><creationdate>201312</creationdate><title>Library services and user satisfaction in developing countries: a case study</title><author>Mairaj, Muhammad Ijaz ; Naseer, Mirza Muhammad</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c4218-9b3d9cf7b3c70b9e4e7f864a8f24b38fecc88ed499e738882d7db519ab8ad5553</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2013</creationdate><topic>Asia</topic><topic>Case studies</topic><topic>Consumer Behavior</topic><topic>Developing Countries</topic><topic>Evaluation</topic><topic>Health administration</topic><topic>Health care industry</topic><topic>health professionals</topic><topic>Hospital libraries</topic><topic>Hospitals</topic><topic>Humans</topic><topic>interviews</topic><topic>libraries</topic><topic>Libraries, Medical</topic><topic>Library collections</topic><topic>Library Services</topic><topic>medical</topic><topic>Medical Staff, Hospital</topic><topic>Organizational Case Studies</topic><topic>Pakistan</topic><topic>Qualitative Research</topic><topic>South East</topic><topic>teaching</topic><topic>User satisfaction</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Mairaj, Muhammad Ijaz</creatorcontrib><creatorcontrib>Naseer, Mirza Muhammad</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>Library & Information Sciences Abstracts (LISA)</collection><collection>Library & Information Science Abstracts (LISA)</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Nursing & Allied Health Premium</collection><collection>MEDLINE - Academic</collection><collection>Library & Information Sciences Abstracts (LISA) - CILIP Edition</collection><jtitle>Health information and libraries journal</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Mairaj, Muhammad Ijaz</au><au>Naseer, Mirza Muhammad</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Library services and user satisfaction in developing countries: a case study</atitle><jtitle>Health information and libraries journal</jtitle><addtitle>Health Info Libr J</addtitle><date>2013-12</date><risdate>2013</risdate><volume>30</volume><issue>4</issue><spage>318</spage><epage>326</epage><pages>318-326</pages><issn>1471-1834</issn><eissn>1471-1842</eissn><abstract>Background
Punjab Institute of Cardiology (PIC) is a recognised teaching hospital for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the research and information needs of health care professionals. This study aims to evaluate the satisfaction of users with the services of PIC library.
Methodology
A purposive sample of 15 health care professionals was selected. A semistructured interview technique based on an interview guide was used for collection of data. The data were qualitatively analysed using a thematic approach.
Results
Users of PIC library were satisfied with the library collection, organisation, reference and circulation services, staff attitudes, cooling and heating. They were concerned about library space, hours, furniture and environment, and suggested more availability of electronic library services, newer collections, better Internet access and comfortable furniture.
Conclusion
The study proved useful to investigate users' satisfaction with the services of PIC library. It concludes that the PIC library should maintain and strengthen the services with which users are satisfied, and improve those about which they are concerned. The study will be useful to libraries in other developing countries for improvement in their services.</abstract><cop>England</cop><pub>Wiley Subscription Services, Inc</pub><pmid>24251893</pmid><doi>10.1111/hir.12038</doi><tpages>9</tpages><oa>free_for_read</oa></addata></record> |
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| source | MEDLINE; Wiley Online Library Journals Frontfile Complete; Wiley Online Library Free Content |
| subjects | Asia Case studies Consumer Behavior Developing Countries Evaluation Health administration Health care industry health professionals Hospital libraries Hospitals Humans interviews libraries Libraries, Medical Library collections Library Services medical Medical Staff, Hospital Organizational Case Studies Pakistan Qualitative Research South East teaching User satisfaction |
| title | Library services and user satisfaction in developing countries: a case study |
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