Knowledge-centered design of decision support systems for emergency management

This paper focuses on the design of decision support systems for emergency managers in charge of planning, coordinating and controlling the actions carried out to respond to a critical situation. A novel knowledge-centered design methodology is proposed and demonstrated through the application in a...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Decision Support Systems 2013-04, Vol.55 (1), p.336-347
Hauptverfasser: Fogli, Daniela, Guida, Giovanni
Format: Artikel
Sprache:eng
Schlagworte:
Online-Zugang:Volltext
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
container_end_page 347
container_issue 1
container_start_page 336
container_title Decision Support Systems
container_volume 55
creator Fogli, Daniela
Guida, Giovanni
description This paper focuses on the design of decision support systems for emergency managers in charge of planning, coordinating and controlling the actions carried out to respond to a critical situation. A novel knowledge-centered design methodology is proposed and demonstrated through the application in a concrete case study in the field of pandemic flu emergency management. Knowledge-centered design is based on a rational and structured approach to the elicitation and modeling of the knowledge concerning the target environment, the application domain, the intended users, their tasks, and the specific activities that the decision support system is expected to provide. Our proposal aims at overcoming some of the limitations of user-centered and activity-centered design in the specific context of decision support systems. Knowledge-centered design is based on an iterative process that goes through four main phases, namely: target environment identification, domain understanding, user characterization, and functional analysis. The paper illustrates each phase in detail and discusses the application in the proposed case study. ► Design of decision support systems for emergency management is discussed. ► A general design methodology based on a knowledge-centered approach is proposed. ► A large case study concerning pandemic flu emergency management is presented. ► A multifaceted approach to the evaluation of decision support systems is proposed.
doi_str_mv 10.1016/j.dss.2013.01.022
format Article
fullrecord <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_miscellaneous_1448715974</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><els_id>S016792361300050X</els_id><sourcerecordid>1448715974</sourcerecordid><originalsourceid>FETCH-LOGICAL-c388t-7115a63e69135e6ceac02c4148605dc123e81aa7c1a0c0087502c1ecb367eb173</originalsourceid><addsrcrecordid>eNp9kMFq3DAQhkVoINtNHiA3Qyj0Yldj2ZJMTyWkTeiSXJKz0MrjRYstbTXehn37atmlhx4KAmnQN_8MH2O3wCvgIL9sq56oqjmIikPF6_qCLUArUbaqUx_YIjOq7Gohr9hHoi3nUigtF-z5Z4jvI_YbLB2GGRP2RY_kN6GIQ345Tz6Ggva7XUxzQQeacaJiiKnACdMGgzsUkw12k8swX7PLwY6EN-d7yd6-P7zeP5arlx9P999WpRNaz6UCaK0UKDsQLUqH1vHaNdBoydveQS1Qg7XKgeWOc63a_A3o1kIqXIMSS_b5lLtL8dceaTaTJ4fjaAPGPRloGq2g7VST0bt_0G3cp5C3M3l4Pi3oNlNwolyKRAkHs0t-sulggJujYbM12bA5GjYcTDacez6dky05Ow7Jhqzrb2OtRAcNP3JfTxxmI789JkPOZ3HY-4RuNn30_5nyB1wYj_0</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>1351355185</pqid></control><display><type>article</type><title>Knowledge-centered design of decision support systems for emergency management</title><source>Elsevier ScienceDirect Journals Complete</source><creator>Fogli, Daniela ; Guida, Giovanni</creator><creatorcontrib>Fogli, Daniela ; Guida, Giovanni</creatorcontrib><description>This paper focuses on the design of decision support systems for emergency managers in charge of planning, coordinating and controlling the actions carried out to respond to a critical situation. A novel knowledge-centered design methodology is proposed and demonstrated through the application in a concrete case study in the field of pandemic flu emergency management. Knowledge-centered design is based on a rational and structured approach to the elicitation and modeling of the knowledge concerning the target environment, the application domain, the intended users, their tasks, and the specific activities that the decision support system is expected to provide. Our proposal aims at overcoming some of the limitations of user-centered and activity-centered design in the specific context of decision support systems. Knowledge-centered design is based on an iterative process that goes through four main phases, namely: target environment identification, domain understanding, user characterization, and functional analysis. The paper illustrates each phase in detail and discusses the application in the proposed case study. ► Design of decision support systems for emergency management is discussed. ► A general design methodology based on a knowledge-centered approach is proposed. ► A large case study concerning pandemic flu emergency management is presented. ► A multifaceted approach to the evaluation of decision support systems is proposed.</description><identifier>ISSN: 0167-9236</identifier><identifier>EISSN: 1873-5797</identifier><identifier>DOI: 10.1016/j.dss.2013.01.022</identifier><identifier>CODEN: DSSYDK</identifier><language>eng</language><publisher>Amsterdam: Elsevier B.V</publisher><subject>Applied sciences ; Biological and medical sciences ; Case studies ; Computer science; control theory; systems ; Control systems ; Current carriers ; Decision support systems ; Decision theory. Utility theory ; Design engineering ; Emergency management ; Emergency services ; Epidemiology ; Exact sciences and technology ; General aspects ; Influenza ; Information systems. Data bases ; Knowledge engineering ; Knowledge management ; Knowledge-centered design ; Medical sciences ; Memory organisation. Data processing ; Operational research and scientific management ; Operational research. Management science ; Pandemics ; Phases ; Proposals ; Public health. Hygiene ; Public health. Hygiene-occupational medicine ; Risk theory. Actuarial science ; Software ; Studies ; Systems design ; Tasks</subject><ispartof>Decision Support Systems, 2013-04, Vol.55 (1), p.336-347</ispartof><rights>2013 Elsevier B.V.</rights><rights>2014 INIST-CNRS</rights><rights>Copyright Elsevier Sequoia S.A. Apr 2013</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c388t-7115a63e69135e6ceac02c4148605dc123e81aa7c1a0c0087502c1ecb367eb173</citedby><cites>FETCH-LOGICAL-c388t-7115a63e69135e6ceac02c4148605dc123e81aa7c1a0c0087502c1ecb367eb173</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://dx.doi.org/10.1016/j.dss.2013.01.022$$EHTML$$P50$$Gelsevier$$H</linktohtml><link.rule.ids>314,780,784,3550,27924,27925,45995</link.rule.ids><backlink>$$Uhttp://pascal-francis.inist.fr/vibad/index.php?action=getRecordDetail&amp;idt=27391402$$DView record in Pascal Francis$$Hfree_for_read</backlink></links><search><creatorcontrib>Fogli, Daniela</creatorcontrib><creatorcontrib>Guida, Giovanni</creatorcontrib><title>Knowledge-centered design of decision support systems for emergency management</title><title>Decision Support Systems</title><description>This paper focuses on the design of decision support systems for emergency managers in charge of planning, coordinating and controlling the actions carried out to respond to a critical situation. A novel knowledge-centered design methodology is proposed and demonstrated through the application in a concrete case study in the field of pandemic flu emergency management. Knowledge-centered design is based on a rational and structured approach to the elicitation and modeling of the knowledge concerning the target environment, the application domain, the intended users, their tasks, and the specific activities that the decision support system is expected to provide. Our proposal aims at overcoming some of the limitations of user-centered and activity-centered design in the specific context of decision support systems. Knowledge-centered design is based on an iterative process that goes through four main phases, namely: target environment identification, domain understanding, user characterization, and functional analysis. The paper illustrates each phase in detail and discusses the application in the proposed case study. ► Design of decision support systems for emergency management is discussed. ► A general design methodology based on a knowledge-centered approach is proposed. ► A large case study concerning pandemic flu emergency management is presented. ► A multifaceted approach to the evaluation of decision support systems is proposed.</description><subject>Applied sciences</subject><subject>Biological and medical sciences</subject><subject>Case studies</subject><subject>Computer science; control theory; systems</subject><subject>Control systems</subject><subject>Current carriers</subject><subject>Decision support systems</subject><subject>Decision theory. Utility theory</subject><subject>Design engineering</subject><subject>Emergency management</subject><subject>Emergency services</subject><subject>Epidemiology</subject><subject>Exact sciences and technology</subject><subject>General aspects</subject><subject>Influenza</subject><subject>Information systems. Data bases</subject><subject>Knowledge engineering</subject><subject>Knowledge management</subject><subject>Knowledge-centered design</subject><subject>Medical sciences</subject><subject>Memory organisation. Data processing</subject><subject>Operational research and scientific management</subject><subject>Operational research. Management science</subject><subject>Pandemics</subject><subject>Phases</subject><subject>Proposals</subject><subject>Public health. Hygiene</subject><subject>Public health. Hygiene-occupational medicine</subject><subject>Risk theory. Actuarial science</subject><subject>Software</subject><subject>Studies</subject><subject>Systems design</subject><subject>Tasks</subject><issn>0167-9236</issn><issn>1873-5797</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2013</creationdate><recordtype>article</recordtype><recordid>eNp9kMFq3DAQhkVoINtNHiA3Qyj0Yldj2ZJMTyWkTeiSXJKz0MrjRYstbTXehn37atmlhx4KAmnQN_8MH2O3wCvgIL9sq56oqjmIikPF6_qCLUArUbaqUx_YIjOq7Gohr9hHoi3nUigtF-z5Z4jvI_YbLB2GGRP2RY_kN6GIQ345Tz6Ggva7XUxzQQeacaJiiKnACdMGgzsUkw12k8swX7PLwY6EN-d7yd6-P7zeP5arlx9P999WpRNaz6UCaK0UKDsQLUqH1vHaNdBoydveQS1Qg7XKgeWOc63a_A3o1kIqXIMSS_b5lLtL8dceaTaTJ4fjaAPGPRloGq2g7VST0bt_0G3cp5C3M3l4Pi3oNlNwolyKRAkHs0t-sulggJujYbM12bA5GjYcTDacez6dky05Ow7Jhqzrb2OtRAcNP3JfTxxmI789JkPOZ3HY-4RuNn30_5nyB1wYj_0</recordid><startdate>20130401</startdate><enddate>20130401</enddate><creator>Fogli, Daniela</creator><creator>Guida, Giovanni</creator><general>Elsevier B.V</general><general>Elsevier</general><general>Elsevier Sequoia S.A</general><scope>IQODW</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7SC</scope><scope>8FD</scope><scope>JQ2</scope><scope>L7M</scope><scope>L~C</scope><scope>L~D</scope></search><sort><creationdate>20130401</creationdate><title>Knowledge-centered design of decision support systems for emergency management</title><author>Fogli, Daniela ; Guida, Giovanni</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c388t-7115a63e69135e6ceac02c4148605dc123e81aa7c1a0c0087502c1ecb367eb173</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2013</creationdate><topic>Applied sciences</topic><topic>Biological and medical sciences</topic><topic>Case studies</topic><topic>Computer science; control theory; systems</topic><topic>Control systems</topic><topic>Current carriers</topic><topic>Decision support systems</topic><topic>Decision theory. Utility theory</topic><topic>Design engineering</topic><topic>Emergency management</topic><topic>Emergency services</topic><topic>Epidemiology</topic><topic>Exact sciences and technology</topic><topic>General aspects</topic><topic>Influenza</topic><topic>Information systems. Data bases</topic><topic>Knowledge engineering</topic><topic>Knowledge management</topic><topic>Knowledge-centered design</topic><topic>Medical sciences</topic><topic>Memory organisation. Data processing</topic><topic>Operational research and scientific management</topic><topic>Operational research. Management science</topic><topic>Pandemics</topic><topic>Phases</topic><topic>Proposals</topic><topic>Public health. Hygiene</topic><topic>Public health. Hygiene-occupational medicine</topic><topic>Risk theory. Actuarial science</topic><topic>Software</topic><topic>Studies</topic><topic>Systems design</topic><topic>Tasks</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Fogli, Daniela</creatorcontrib><creatorcontrib>Guida, Giovanni</creatorcontrib><collection>Pascal-Francis</collection><collection>CrossRef</collection><collection>Computer and Information Systems Abstracts</collection><collection>Technology Research Database</collection><collection>ProQuest Computer Science Collection</collection><collection>Advanced Technologies Database with Aerospace</collection><collection>Computer and Information Systems Abstracts – Academic</collection><collection>Computer and Information Systems Abstracts Professional</collection><jtitle>Decision Support Systems</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Fogli, Daniela</au><au>Guida, Giovanni</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Knowledge-centered design of decision support systems for emergency management</atitle><jtitle>Decision Support Systems</jtitle><date>2013-04-01</date><risdate>2013</risdate><volume>55</volume><issue>1</issue><spage>336</spage><epage>347</epage><pages>336-347</pages><issn>0167-9236</issn><eissn>1873-5797</eissn><coden>DSSYDK</coden><abstract>This paper focuses on the design of decision support systems for emergency managers in charge of planning, coordinating and controlling the actions carried out to respond to a critical situation. A novel knowledge-centered design methodology is proposed and demonstrated through the application in a concrete case study in the field of pandemic flu emergency management. Knowledge-centered design is based on a rational and structured approach to the elicitation and modeling of the knowledge concerning the target environment, the application domain, the intended users, their tasks, and the specific activities that the decision support system is expected to provide. Our proposal aims at overcoming some of the limitations of user-centered and activity-centered design in the specific context of decision support systems. Knowledge-centered design is based on an iterative process that goes through four main phases, namely: target environment identification, domain understanding, user characterization, and functional analysis. The paper illustrates each phase in detail and discusses the application in the proposed case study. ► Design of decision support systems for emergency management is discussed. ► A general design methodology based on a knowledge-centered approach is proposed. ► A large case study concerning pandemic flu emergency management is presented. ► A multifaceted approach to the evaluation of decision support systems is proposed.</abstract><cop>Amsterdam</cop><pub>Elsevier B.V</pub><doi>10.1016/j.dss.2013.01.022</doi><tpages>12</tpages></addata></record>
fulltext fulltext
identifier ISSN: 0167-9236
ispartof Decision Support Systems, 2013-04, Vol.55 (1), p.336-347
issn 0167-9236
1873-5797
language eng
recordid cdi_proquest_miscellaneous_1448715974
source Elsevier ScienceDirect Journals Complete
subjects Applied sciences
Biological and medical sciences
Case studies
Computer science
control theory
systems
Control systems
Current carriers
Decision support systems
Decision theory. Utility theory
Design engineering
Emergency management
Emergency services
Epidemiology
Exact sciences and technology
General aspects
Influenza
Information systems. Data bases
Knowledge engineering
Knowledge management
Knowledge-centered design
Medical sciences
Memory organisation. Data processing
Operational research and scientific management
Operational research. Management science
Pandemics
Phases
Proposals
Public health. Hygiene
Public health. Hygiene-occupational medicine
Risk theory. Actuarial science
Software
Studies
Systems design
Tasks
title Knowledge-centered design of decision support systems for emergency management
url https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-03T03%3A03%3A04IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Knowledge-centered%20design%20of%20decision%20support%20systems%20for%20emergency%20management&rft.jtitle=Decision%20Support%20Systems&rft.au=Fogli,%20Daniela&rft.date=2013-04-01&rft.volume=55&rft.issue=1&rft.spage=336&rft.epage=347&rft.pages=336-347&rft.issn=0167-9236&rft.eissn=1873-5797&rft.coden=DSSYDK&rft_id=info:doi/10.1016/j.dss.2013.01.022&rft_dat=%3Cproquest_cross%3E1448715974%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=1351355185&rft_id=info:pmid/&rft_els_id=S016792361300050X&rfr_iscdi=true