Is the culture-emotion fit always important?: Self-regulatory emotions in ethnic food consumption

This study answers whether or not an ethnic food restaurant is better off when promoting culturally congruent emotions, or incongruent but context-specific emotions. Using self regulatory fit as the theoretical frame, this study confirms that culturally congruent emotions lead to higher satisfaction...

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Veröffentlicht in:Journal of business research 2013-08, Vol.66 (8), p.983-988
Hauptverfasser: Bu, Kyunghee, Kim, Donghoon, Son, Jungmin
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container_title Journal of business research
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creator Bu, Kyunghee
Kim, Donghoon
Son, Jungmin
description This study answers whether or not an ethnic food restaurant is better off when promoting culturally congruent emotions, or incongruent but context-specific emotions. Using self regulatory fit as the theoretical frame, this study confirms that culturally congruent emotions lead to higher satisfaction. However, it also evidences the homogenization of promotional emotions in ethnic food consumption context across cultures. The moderating role of involvement on satisfaction leads to a discussion on the interplay of local context and global content. [PUBLICATION ABSTRACT]
doi_str_mv 10.1016/j.jbusres.2011.12.021
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source Elsevier ScienceDirect Journals
subjects Cultural differences
Customer satisfaction
Diet
Emotions
Ethnic foods
Food consumption
Hotel industry
Public relations
Restaurants
Self control
Studies
title Is the culture-emotion fit always important?: Self-regulatory emotions in ethnic food consumption
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