Effects of attribute and valence of e-WOM on message adoption: Moderating roles of subjective knowledge and regulatory focus

► Previous studies of e-WOM such as review valence result in inconsistent conclusions. ► Research for effects produced by different review attributes is under-researched. ► An experiment shows that objective and negative online reviews have an impact on credibility. ► Subjective knowledge has a mode...

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Veröffentlicht in:Computers in human behavior 2012-09, Vol.28 (5), p.1974-1984
Hauptverfasser: Lee, Kyung-Tag, Koo, Dong-Mo
Format: Artikel
Sprache:eng
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