Fuzzy Group Decision-Making for Service Innovations in Quality Function Deployment
Since little effort has been devoted to measuring service management from epistemology perspectives, this study develops a scientific framework for its evaluation. Service management is defined as what is perceived by the tourists and decision makers during the process of service generation and deli...
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| Veröffentlicht in: | Group decision and negotiation 2012-07, Vol.21 (4), p.495-517 |
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| container_title | Group decision and negotiation |
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| creator | Lin, Ling-Zhong Huang, Liang-Chih Yeh, Huery-Ren |
| description | Since little effort has been devoted to measuring service management from epistemology perspectives, this study develops a scientific framework for its evaluation. Service management is defined as what is perceived by the tourists and decision makers during the process of service generation and delivery processes. This in turn depends on the service conditions experienced during the process and at the accommodation. The study uses fuzzy group decision-making and a Quality Function Deployment method to analyze various service evaluation criteria. It further considers the possibility of “Fuzzy Sets” in making subjective judgments, and applies a Fuzzy-based decision-making method to evaluate service management. |
| doi_str_mv | 10.1007/s10726-010-9223-5 |
| format | Article |
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| ispartof | Group decision and negotiation, 2012-07, Vol.21 (4), p.495-517 |
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| language | eng |
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| source | Business Source Complete; SpringerLink Journals - AutoHoldings |
| subjects | Biological and Physical Anthropology Business and Management Customer services Decision making Decision making models Epistemology Evaluation Fuzzy logic Fuzzy sets Group decision making Innovations Linguistics Management Management decisions Marketing Product development Quality control Quality Function Deployment Quality of service Service design Service industry Studies Tourism |
| title | Fuzzy Group Decision-Making for Service Innovations in Quality Function Deployment |
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