Venue Staff Knowledge of Their Patrons’ Gambling and Problem Gambling
In several jurisdictions around the world, venue staff are encouraged to make reasonable attempts to determine whether patrons may be experiencing problems associated with their gambling. Although a number of visible indicators and behaviours are recognised as being indicative of gambling problems,...
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| Veröffentlicht in: | Journal of gambling studies 2012-06, Vol.28 (2), p.155-169 |
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| container_title | Journal of gambling studies |
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| creator | Delfabbro, Paul Borgas, Mignon King, Daniel |
| description | In several jurisdictions around the world, venue staff are encouraged to make reasonable attempts to determine whether patrons may be experiencing problems associated with their gambling. Although a number of visible indicators and behaviours are recognised as being indicative of gambling problems, no research has investigated how effective staff might be in identifying problem gamblers in venues. The aim of this field test was to examine the level of patron familiarity amongst staff working in small to moderate-sized venues. Patrons (
n
= 303) were asked to complete a short survey including the Problem Gambling Severity Index and venue staff were asked to describe their knowledge of the same patrons independently. The results showed that patrons rated as more at risk by staff scored significantly higher on the PGSI, but that point-in-time staff ratings were not sufficiently accurate to allow effective identification of problem gamblers. The importance of using accumulated information over multiple sessions as well as technological monitoring of behaviour was emphasised by these results. |
| doi_str_mv | 10.1007/s10899-011-9252-2 |
| format | Article |
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n
= 303) were asked to complete a short survey including the Problem Gambling Severity Index and venue staff were asked to describe their knowledge of the same patrons independently. The results showed that patrons rated as more at risk by staff scored significantly higher on the PGSI, but that point-in-time staff ratings were not sufficiently accurate to allow effective identification of problem gamblers. The importance of using accumulated information over multiple sessions as well as technological monitoring of behaviour was emphasised by these results.</description><identifier>ISSN: 1573-3602</identifier><identifier>ISSN: 1050-5350</identifier><identifier>EISSN: 1573-3602</identifier><identifier>DOI: 10.1007/s10899-011-9252-2</identifier><identifier>PMID: 21630109</identifier><identifier>CODEN: JGSTEM</identifier><language>eng</language><publisher>Boston: Springer US</publisher><subject>Addictions ; Adolescent ; Adult ; Aged ; Aged, 80 and over ; Analysis ; At risk ; Attitude ; Awareness ; Behavior ; Borrowing ; Community and Environmental Psychology ; Counseling services ; Customers ; Data Collection ; Economics ; Female ; Gamblers ; Gambling ; Gambling - classification ; Gambling - diagnosis ; Gambling - prevention & control ; Gambling - psychology ; Humans ; Identification ; Jurisdiction ; Male ; Medicine ; Medicine & Public Health ; Middle Aged ; Original Paper ; Pathological gambling ; Patrons ; Personality Assessment - statistics & numerical data ; Psychiatry ; Psychometrics ; Recognition (Psychology) ; Social Environment ; Sociology ; South Australia ; Staff ; Staff Development ; Studies ; Venue ; Young Adult</subject><ispartof>Journal of gambling studies, 2012-06, Vol.28 (2), p.155-169</ispartof><rights>Springer Science+Business Media, LLC 2011</rights><rights>Copyright Springer Science & Business Media Jun 2012</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c438t-d1cdd2032a38a9f17d392fd37d798efd71263a2e75b0b1537a64a5a05e97021e3</citedby><cites>FETCH-LOGICAL-c438t-d1cdd2032a38a9f17d392fd37d798efd71263a2e75b0b1537a64a5a05e97021e3</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://link.springer.com/content/pdf/10.1007/s10899-011-9252-2$$EPDF$$P50$$Gspringer$$H</linktopdf><linktohtml>$$Uhttps://link.springer.com/10.1007/s10899-011-9252-2$$EHTML$$P50$$Gspringer$$H</linktohtml><link.rule.ids>314,778,782,27907,27908,30982,30983,41471,42540,51302</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/21630109$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Delfabbro, Paul</creatorcontrib><creatorcontrib>Borgas, Mignon</creatorcontrib><creatorcontrib>King, Daniel</creatorcontrib><title>Venue Staff Knowledge of Their Patrons’ Gambling and Problem Gambling</title><title>Journal of gambling studies</title><addtitle>J Gambl Stud</addtitle><addtitle>J Gambl Stud</addtitle><description>In several jurisdictions around the world, venue staff are encouraged to make reasonable attempts to determine whether patrons may be experiencing problems associated with their gambling. Although a number of visible indicators and behaviours are recognised as being indicative of gambling problems, no research has investigated how effective staff might be in identifying problem gamblers in venues. The aim of this field test was to examine the level of patron familiarity amongst staff working in small to moderate-sized venues. Patrons (
n
= 303) were asked to complete a short survey including the Problem Gambling Severity Index and venue staff were asked to describe their knowledge of the same patrons independently. The results showed that patrons rated as more at risk by staff scored significantly higher on the PGSI, but that point-in-time staff ratings were not sufficiently accurate to allow effective identification of problem gamblers. The importance of using accumulated information over multiple sessions as well as technological monitoring of behaviour was emphasised by these results.</description><subject>Addictions</subject><subject>Adolescent</subject><subject>Adult</subject><subject>Aged</subject><subject>Aged, 80 and over</subject><subject>Analysis</subject><subject>At risk</subject><subject>Attitude</subject><subject>Awareness</subject><subject>Behavior</subject><subject>Borrowing</subject><subject>Community and Environmental Psychology</subject><subject>Counseling services</subject><subject>Customers</subject><subject>Data Collection</subject><subject>Economics</subject><subject>Female</subject><subject>Gamblers</subject><subject>Gambling</subject><subject>Gambling - classification</subject><subject>Gambling - diagnosis</subject><subject>Gambling - prevention & control</subject><subject>Gambling - psychology</subject><subject>Humans</subject><subject>Identification</subject><subject>Jurisdiction</subject><subject>Male</subject><subject>Medicine</subject><subject>Medicine & Public Health</subject><subject>Middle Aged</subject><subject>Original Paper</subject><subject>Pathological gambling</subject><subject>Patrons</subject><subject>Personality Assessment - statistics & numerical data</subject><subject>Psychiatry</subject><subject>Psychometrics</subject><subject>Recognition (Psychology)</subject><subject>Social Environment</subject><subject>Sociology</subject><subject>South Australia</subject><subject>Staff</subject><subject>Staff Development</subject><subject>Studies</subject><subject>Venue</subject><subject>Young Adult</subject><issn>1573-3602</issn><issn>1050-5350</issn><issn>1573-3602</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2012</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><sourceid>7QJ</sourceid><recordid>eNqNkctKBDEQRYMovj_AjTS4cdNalZp0OksRHUVBwce2SU-qx5F-aDKNuPM3_D2_xOioiCC6SpE694ZwhNhA2EEAvRsQcmNSQEyNVDKVc2IZlaaUMpDz3-YlsRLCLQCYXMGiWJKYESCYZTG85rbn5GJqqyo5abuHmt2Yk65KLm944pNzO_VdG16enpOhbcp60o4T27rk3Hdlzc3X5ZpYqGwdeP3jXBVXhweX-0fp6dnweH_vNB0NKJ-mDkfOSSBpKbemQu3IyMqRdtrkXDmNMiMrWasSSlSkbTawyoJio0Ei06rYnvXe-e6-5zAtmkkYcV3blrs-FDGfoSZSg79RQG0ypRH_g0JGOUqK6NYP9LbrfRv__E4RkqY8UjijRr4LwXNV3PlJY_1jhIo3d8XMXRHdFW_uChkzmx_Nfdmw-0p8yoqAnAEhrtox--9P_9b6CoQqoUo</recordid><startdate>20120601</startdate><enddate>20120601</enddate><creator>Delfabbro, Paul</creator><creator>Borgas, Mignon</creator><creator>King, Daniel</creator><general>Springer US</general><general>Springer Nature B.V</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7QJ</scope><scope>K7.</scope><scope>K9.</scope><scope>7X8</scope><scope>7U1</scope><scope>7U2</scope><scope>C1K</scope></search><sort><creationdate>20120601</creationdate><title>Venue Staff Knowledge of Their Patrons’ Gambling and Problem Gambling</title><author>Delfabbro, Paul ; Borgas, Mignon ; King, Daniel</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c438t-d1cdd2032a38a9f17d392fd37d798efd71263a2e75b0b1537a64a5a05e97021e3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2012</creationdate><topic>Addictions</topic><topic>Adolescent</topic><topic>Adult</topic><topic>Aged</topic><topic>Aged, 80 and over</topic><topic>Analysis</topic><topic>At risk</topic><topic>Attitude</topic><topic>Awareness</topic><topic>Behavior</topic><topic>Borrowing</topic><topic>Community and Environmental Psychology</topic><topic>Counseling services</topic><topic>Customers</topic><topic>Data Collection</topic><topic>Economics</topic><topic>Female</topic><topic>Gamblers</topic><topic>Gambling</topic><topic>Gambling - classification</topic><topic>Gambling - diagnosis</topic><topic>Gambling - prevention & control</topic><topic>Gambling - psychology</topic><topic>Humans</topic><topic>Identification</topic><topic>Jurisdiction</topic><topic>Male</topic><topic>Medicine</topic><topic>Medicine & Public Health</topic><topic>Middle Aged</topic><topic>Original Paper</topic><topic>Pathological gambling</topic><topic>Patrons</topic><topic>Personality Assessment - statistics & numerical data</topic><topic>Psychiatry</topic><topic>Psychometrics</topic><topic>Recognition (Psychology)</topic><topic>Social Environment</topic><topic>Sociology</topic><topic>South Australia</topic><topic>Staff</topic><topic>Staff Development</topic><topic>Studies</topic><topic>Venue</topic><topic>Young Adult</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Delfabbro, Paul</creatorcontrib><creatorcontrib>Borgas, Mignon</creatorcontrib><creatorcontrib>King, Daniel</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>Applied Social Sciences Index & Abstracts (ASSIA)</collection><collection>ProQuest Criminal Justice (Alumni)</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>MEDLINE - Academic</collection><collection>Risk Abstracts</collection><collection>Safety Science and Risk</collection><collection>Environmental Sciences and Pollution Management</collection><jtitle>Journal of gambling studies</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Delfabbro, Paul</au><au>Borgas, Mignon</au><au>King, Daniel</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Venue Staff Knowledge of Their Patrons’ Gambling and Problem Gambling</atitle><jtitle>Journal of gambling studies</jtitle><stitle>J Gambl Stud</stitle><addtitle>J Gambl Stud</addtitle><date>2012-06-01</date><risdate>2012</risdate><volume>28</volume><issue>2</issue><spage>155</spage><epage>169</epage><pages>155-169</pages><issn>1573-3602</issn><issn>1050-5350</issn><eissn>1573-3602</eissn><coden>JGSTEM</coden><abstract>In several jurisdictions around the world, venue staff are encouraged to make reasonable attempts to determine whether patrons may be experiencing problems associated with their gambling. Although a number of visible indicators and behaviours are recognised as being indicative of gambling problems, no research has investigated how effective staff might be in identifying problem gamblers in venues. The aim of this field test was to examine the level of patron familiarity amongst staff working in small to moderate-sized venues. Patrons (
n
= 303) were asked to complete a short survey including the Problem Gambling Severity Index and venue staff were asked to describe their knowledge of the same patrons independently. The results showed that patrons rated as more at risk by staff scored significantly higher on the PGSI, but that point-in-time staff ratings were not sufficiently accurate to allow effective identification of problem gamblers. The importance of using accumulated information over multiple sessions as well as technological monitoring of behaviour was emphasised by these results.</abstract><cop>Boston</cop><pub>Springer US</pub><pmid>21630109</pmid><doi>10.1007/s10899-011-9252-2</doi><tpages>15</tpages></addata></record> |
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| source | MEDLINE; Business Source Complete; Applied Social Sciences Index & Abstracts (ASSIA); SpringerLink Journals - AutoHoldings |
| subjects | Addictions Adolescent Adult Aged Aged, 80 and over Analysis At risk Attitude Awareness Behavior Borrowing Community and Environmental Psychology Counseling services Customers Data Collection Economics Female Gamblers Gambling Gambling - classification Gambling - diagnosis Gambling - prevention & control Gambling - psychology Humans Identification Jurisdiction Male Medicine Medicine & Public Health Middle Aged Original Paper Pathological gambling Patrons Personality Assessment - statistics & numerical data Psychiatry Psychometrics Recognition (Psychology) Social Environment Sociology South Australia Staff Staff Development Studies Venue Young Adult |
| title | Venue Staff Knowledge of Their Patrons’ Gambling and Problem Gambling |
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