Relational Bureaucracy: Structuring Reciprocal Relationships into Roles
We describe a hybrid relational bureaucratic form with structures that embed three processes of reciprocal interrelating - relational coproduction, relational coordination, and relational leadership - into the roles of customers, workers, and managers. We show how these role-based relationships of s...
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| Veröffentlicht in: | The Academy of Management review 2012-10, Vol.37 (4), p.709-733 |
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| container_end_page | 733 |
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| container_issue | 4 |
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| container_title | The Academy of Management review |
| container_volume | 37 |
| creator | Gittell, Jody Hoffer Douglass, Anne |
| description | We describe a hybrid relational bureaucratic form with structures that embed three processes of reciprocal interrelating - relational coproduction, relational coordination, and relational leadership - into the roles of customers, workers, and managers. We show how these role-based relationships of shared goals, shared knowledge, and mutual respect foster participants' attentiveness to the situation and to one another, enabling the caring, timely, and knowledgeable responses found in the relational form, along with the scalability, replicability, and sustainability found in the bureaucratic form. Through these role-based relationships, relational bureaucracy promotes universalistic norms of caring for particular others. [PUBLICATION ABSTRACT] |
| doi_str_mv | 10.5465/amr.2010.0438 |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 0363-7425 |
| ispartof | The Academy of Management review, 2012-10, Vol.37 (4), p.709-733 |
| issn | 0363-7425 1930-3807 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_1205737146 |
| source | Business Source Complete; Alma/SFX Local Collection |
| subjects | Bureaucracy Business management Managers Organizational behavior Organizational behaviour Organizational structure Professional relationships Studies Sustainability U.S.A |
| title | Relational Bureaucracy: Structuring Reciprocal Relationships into Roles |
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