Measuring patients satisfaction: a cross sectional study to improve quality of care at a tertiary care hospital
To measure the satisfaction of patients attending the OPD in SKIMS tertiary hospital of Soura, India. Pre-structured questionnaire was framed and data collected from consenting patients attending the OPD of SKIMS hospital. The data were analyzed using SPSS version 12. OPD section of SKIMS hospital,...
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| Veröffentlicht in: | East African journal of public health 2012-03, Vol.9 (1), p.26-28 |
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| container_title | East African journal of public health |
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| creator | Arshad, Syed Andrabi, H Hamid Shamila Masooda, Shah |
| description | To measure the satisfaction of patients attending the OPD in SKIMS tertiary hospital of Soura, India.
Pre-structured questionnaire was framed and data collected from consenting patients attending the OPD of SKIMS hospital. The data were analyzed using SPSS version 12.
OPD section of SKIMS hospital, Soura, India.
Four hundred (400) OPD patients were included in the study to know their perceptions towards the said hospital, reason for choosing the hospital, perception towards registration process, basic amenities and perception towards doctors and other staff. The major reason for choosing the health facility was skilled doctors. Majority of patients were satisfied with the facilities available as well as with the behaviour of doctors and other health staff.
The health care delivered at this institute can be improved more and more once the organization, measures the delivery of quality of care on and ongoing basis and continually making small changes to improve the individual processes. |
| format | Article |
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Pre-structured questionnaire was framed and data collected from consenting patients attending the OPD of SKIMS hospital. The data were analyzed using SPSS version 12.
OPD section of SKIMS hospital, Soura, India.
Four hundred (400) OPD patients were included in the study to know their perceptions towards the said hospital, reason for choosing the hospital, perception towards registration process, basic amenities and perception towards doctors and other staff. The major reason for choosing the health facility was skilled doctors. Majority of patients were satisfied with the facilities available as well as with the behaviour of doctors and other health staff.
The health care delivered at this institute can be improved more and more once the organization, measures the delivery of quality of care on and ongoing basis and continually making small changes to improve the individual processes.</description><identifier>ISSN: 0856-8960</identifier><identifier>PMID: 23120945</identifier><language>eng</language><publisher>Tanzania</publisher><subject>Adolescent ; Adult ; Aged ; Aged, 80 and over ; Attitude of Health Personnel ; Child ; Child, Preschool ; Cross-Sectional Studies ; Female ; Health Care Surveys ; Hospitals, Special - standards ; Hospitals, Teaching - standards ; Humans ; India ; Infant ; Infant, Newborn ; Male ; Middle Aged ; Outpatient Clinics, Hospital - standards ; Patient Preference ; Patient Satisfaction ; Professional-Patient Relations ; Quality of Health Care - standards ; Socioeconomic Factors ; Surveys and Questionnaires ; Young Adult</subject><ispartof>East African journal of public health, 2012-03, Vol.9 (1), p.26-28</ispartof><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,776,780</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/23120945$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Arshad, Syed</creatorcontrib><creatorcontrib>Andrabi, H</creatorcontrib><creatorcontrib>Hamid</creatorcontrib><creatorcontrib>Shamila</creatorcontrib><creatorcontrib>Masooda, Shah</creatorcontrib><title>Measuring patients satisfaction: a cross sectional study to improve quality of care at a tertiary care hospital</title><title>East African journal of public health</title><addtitle>East Afr J Public Health</addtitle><description>To measure the satisfaction of patients attending the OPD in SKIMS tertiary hospital of Soura, India.
Pre-structured questionnaire was framed and data collected from consenting patients attending the OPD of SKIMS hospital. The data were analyzed using SPSS version 12.
OPD section of SKIMS hospital, Soura, India.
Four hundred (400) OPD patients were included in the study to know their perceptions towards the said hospital, reason for choosing the hospital, perception towards registration process, basic amenities and perception towards doctors and other staff. The major reason for choosing the health facility was skilled doctors. Majority of patients were satisfied with the facilities available as well as with the behaviour of doctors and other health staff.
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Pre-structured questionnaire was framed and data collected from consenting patients attending the OPD of SKIMS hospital. The data were analyzed using SPSS version 12.
OPD section of SKIMS hospital, Soura, India.
Four hundred (400) OPD patients were included in the study to know their perceptions towards the said hospital, reason for choosing the hospital, perception towards registration process, basic amenities and perception towards doctors and other staff. The major reason for choosing the health facility was skilled doctors. Majority of patients were satisfied with the facilities available as well as with the behaviour of doctors and other health staff.
The health care delivered at this institute can be improved more and more once the organization, measures the delivery of quality of care on and ongoing basis and continually making small changes to improve the individual processes.</abstract><cop>Tanzania</cop><pmid>23120945</pmid><tpages>3</tpages></addata></record> |
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| ispartof | East African journal of public health, 2012-03, Vol.9 (1), p.26-28 |
| issn | 0856-8960 |
| language | eng |
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| source | MEDLINE; Bioline International |
| subjects | Adolescent Adult Aged Aged, 80 and over Attitude of Health Personnel Child Child, Preschool Cross-Sectional Studies Female Health Care Surveys Hospitals, Special - standards Hospitals, Teaching - standards Humans India Infant Infant, Newborn Male Middle Aged Outpatient Clinics, Hospital - standards Patient Preference Patient Satisfaction Professional-Patient Relations Quality of Health Care - standards Socioeconomic Factors Surveys and Questionnaires Young Adult |
| title | Measuring patients satisfaction: a cross sectional study to improve quality of care at a tertiary care hospital |
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