Trust in Typical and High-Reliability Contexts: Building and Reacting to Trust among Firefighters

We develop theory that distinguishes trust in typical task contexts (marked by low levels of situational unpredictability and danger) from trust in "high-reliability" task contexts (marked by high levels of situational unpredictability and danger). A study of firefighters showed that trust...

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Veröffentlicht in:	Academy of Management journal 2011-10, Vol.54 (5), p.999-1015
Hauptverfasser:	Colquitt, Jason A., LePine, Jeffery A., Zapata, Cindy P., Wild, R. Eric
Format:	Artikel
Sprache:	eng
Schlagworte:	Firefighters Organization theory Organizational behavior Studies Trust
Online-Zugang:	Volltext
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