Achieving patient-focused maintenance services systems

Purpose - The purpose of this paper is to identify and investigate the contribution made from the estates services to the quality of the patient experience from the perspective of all estates staff ranging from front-line staff to directors of estates and facilities. The work is exploratory in natur...

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Veröffentlicht in:	Journal of facilities management 2009-05, Vol.7 (2), p.128-141
Hauptverfasser:	May, Daryl, Clark, Liz
Format:	Artikel
Sprache:	eng
Schlagworte:	Consumerism Directors Facilities management Food Government agencies Health services Investigations Maintenance management Public services Quality of service Questionnaires Statistical analysis Studies Trusts
Online-Zugang:	Volltext
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