Customer Driven Mental Healthcare and the Role of the Mental Healthcare Consultant

Healthcare, including mental healthcare, is in the midst of revolutionary change. The simultaneous demands for increasing quality and constraining costs have necessitated the search for a new service delivery paradigm. The Total Quality Management (TQM) model has been introduced into healthcare unde...

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Veröffentlicht in:	Consulting psychology journal 1994, Vol.46 (4), p.47-54
Hauptverfasser:	Chowanec, Gregory D, Neunaber, Donald N, Krajl, Mary M
Format:	Artikel
Sprache:	eng
Schlagworte:	Client Satisfaction Health Care Delivery Human Mental Health Services Professional Consultation Quality of Care Treatment Outcomes
Online-Zugang:	Volltext
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