Expectancy, feedback, and disconfirmation as independent factors in outcome satisfaction

Contends that previous research on the expectancy disconfirmation problem has been unjustified in concluding that no disconfirmation effect exists because (a) proper tests for the effect were conducted only for low expectancy Ss and (b) cumulative effects of expectancy disconfirmation comparable to...

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Veröffentlicht in:	Journal of personality and social psychology 1974-09, Vol.30 (3), p.420-428
Hauptverfasser:	Weaver, Donald, Brickman, Philip
Format:	Artikel
Sprache:	eng
Schlagworte:	Achievement Cognitive Dissonance Expectations Failure Feedback Human Satisfaction
Online-Zugang:	Volltext
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