“Although Burdened, Do We Need to Do More?” Street-Level Bureaucrats’ Organizational Citizenship Behaviors in Poverty Alleviation Policy Implementation
Drawing on attentional resource allocation theory and transaction cost theory, this study links street-level bureaucrats’ problem-solving organizational citizenship behaviors with perceived administrative burden. Based on 28 in-depth interviews and 657 survey responses from street-level bureaucrats...
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| Veröffentlicht in: | Administration & society 2024-11, Vol.56 (9-10), p.1212-1244 |
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| creator | Yu, Suyang |
| description | Drawing on attentional resource allocation theory and transaction cost theory, this study links street-level bureaucrats’ problem-solving organizational citizenship behaviors with perceived administrative burden. Based on 28 in-depth interviews and 657 survey responses from street-level bureaucrats involved in China’s Targeted Poverty Alleviation Policy during 2019 and 2020, the study found positive relationships between problem-solving organizational citizenship behaviors, resource deficiency, bureaucratic control, and perceived administrative burden. Policymakers should be cautious when using control tools and avoid exploiting street-level bureaucrats’ commitment and compassion for clients to ensure effectively policy implementation and reduce administrative burdens on dedicated public servants. |
| doi_str_mv | 10.1177/00953997241268163 |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 0095-3997 |
| ispartof | Administration & society, 2024-11, Vol.56 (9-10), p.1212-1244 |
| issn | 0095-3997 1552-3039 |
| language | eng |
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| source | PAIS Index; Worldwide Political Science Abstracts; SAGE Complete; Alma/SFX Local Collection |
| subjects | Alleviation Behavior Bureaucracy Citizenship Government employees Implementation Organizational citizenship behaviour Perceived control Policy implementation Policy making Poverty Problem solving Resource allocation Responses Sympathy |
| title | “Although Burdened, Do We Need to Do More?” Street-Level Bureaucrats’ Organizational Citizenship Behaviors in Poverty Alleviation Policy Implementation |
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