Robots in the Middle: Evaluating LLMs in Dispute Resolution

Mediation is a dispute resolution method featuring a neutral third-party (mediator) who intervenes to help the individuals resolve their dispute. In this paper, we investigate to which extent large language models (LLMs) are able to act as mediators. We investigate whether LLMs are able to analyze d...

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Veröffentlicht in:	arXiv.org 2024-10
Hauptverfasser:	Tan, Jinzhe, Westermann, Hannes, Nikhil Reddy Pottanigari, Šavelka, Jaromír, Meeùs, Sébastien, Godet, Mia, Benyekhlef, Karim
Format:	Artikel
Sprache:	eng
Schlagworte:	Alternative dispute resolution Dispute resolution Human performance Large language models Messages Performance evaluation
Online-Zugang:	Volltext
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