Adopting Transitional Business Models in Small Fitness Businesses in Response to Business Disruptions
The COVID-19 pandemic disrupted economies and societies around the world and forced many industries to rethink their operations. While the ambiguity in global economies and adapted modes of operation have considerably affected small businesses in the fitness industry, few insights have been provided...
Gespeichert in:
| Veröffentlicht in: | Journal of small business strategy 2024-05, Vol.33 (3), p.92-115 |
|---|---|
| Hauptverfasser: | , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 115 |
|---|---|
| container_issue | 3 |
| container_start_page | 92 |
| container_title | Journal of small business strategy |
| container_volume | 33 |
| creator | Budler, Marko Božič, Katerina |
| description | The COVID-19 pandemic disrupted economies and societies around the world and forced many industries to rethink their operations. While the ambiguity in global economies and adapted modes of operation have considerably affected small businesses in the fitness industry, few insights have been provided into the adjustments that enabled these businesses to remain operational. This study hence adopts a qualitative approach to explore the adjustments made by small fitness businesses based on transitional business models during the COVID-19 pandemic. We conducted semi-structured interviews with key informants from small fitness businesses that had encountered restrictions and limitations due to the pandemic. The findings indicate that small fitness businesses chose a trial-and-error approach while developing their business model that allowed transitional adjustments in their value propositions as they developed resilience during the disruptions. Nevertheless, existing customers’ perceptions of service quality and loyalty served as an important buffer for ensuring customer retention. |
| doi_str_mv | 10.53703/001c.92989 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_journals_3062727431</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>3062727431</sourcerecordid><originalsourceid>FETCH-LOGICAL-c1019-b7bd94abaf999de2c8bfccb737d2eb17768e74299118c18e3e620e5610ecf5793</originalsourceid><addsrcrecordid>eNpFkMFKw0AQhhdRsFZPvkDAo6Tu7CbZ3WOtVoWKoPUcks1EtqTZuJMcfPu2qeJpYOb7f5iPsWvgs1QqLu84BzszwmhzwiZCah6DSuGUTYBriHUK_JxdEG04TxKZ8gnDeeW73rVf0ToULbne-bZoovuBXItE0auvsKHItdHHtmiaaOn6cf8H4Hh7R-p8Sxj1_j_64CgM3aGQLtlZXTSEV79zyj6Xj-vFc7x6e3pZzFexBQ4mLlVZmaQoi9oYU6GwuqytLZVUlcASlMo0qkQYA6AtaJSYCY5pBhxtnSojp-zm2NsF_z0g9fnGD2H_EOWSZ0IJlUjYU7dHygZPFLDOu-C2RfjJgeejx_zgMR89yh1FcWZO</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>3062727431</pqid></control><display><type>article</type><title>Adopting Transitional Business Models in Small Fitness Businesses in Response to Business Disruptions</title><source>DOAJ Directory of Open Access Journals</source><source>EBSCOhost Business Source Complete</source><creator>Budler, Marko ; Božič, Katerina</creator><creatorcontrib>Budler, Marko ; Božič, Katerina</creatorcontrib><description>The COVID-19 pandemic disrupted economies and societies around the world and forced many industries to rethink their operations. While the ambiguity in global economies and adapted modes of operation have considerably affected small businesses in the fitness industry, few insights have been provided into the adjustments that enabled these businesses to remain operational. This study hence adopts a qualitative approach to explore the adjustments made by small fitness businesses based on transitional business models during the COVID-19 pandemic. We conducted semi-structured interviews with key informants from small fitness businesses that had encountered restrictions and limitations due to the pandemic. The findings indicate that small fitness businesses chose a trial-and-error approach while developing their business model that allowed transitional adjustments in their value propositions as they developed resilience during the disruptions. Nevertheless, existing customers’ perceptions of service quality and loyalty served as an important buffer for ensuring customer retention.</description><identifier>ISSN: 1081-8510</identifier><identifier>EISSN: 2380-1751</identifier><identifier>DOI: 10.53703/001c.92989</identifier><language>eng</language><publisher>Peoria: Small Business Institute</publisher><subject>Brand loyalty ; Business models ; COVID-19 ; Customer services ; Health clubs ; Industry analysis ; Innovations ; Pandemics ; Qualitative research ; Small business ; Strategic management</subject><ispartof>Journal of small business strategy, 2024-05, Vol.33 (3), p.92-115</ispartof><rights>Copyright Small Business Institute 2023</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c1019-b7bd94abaf999de2c8bfccb737d2eb17768e74299118c18e3e620e5610ecf5793</cites><orcidid>0000-0001-6055-7714</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,780,784,864,27924,27925</link.rule.ids></links><search><creatorcontrib>Budler, Marko</creatorcontrib><creatorcontrib>Božič, Katerina</creatorcontrib><title>Adopting Transitional Business Models in Small Fitness Businesses in Response to Business Disruptions</title><title>Journal of small business strategy</title><description>The COVID-19 pandemic disrupted economies and societies around the world and forced many industries to rethink their operations. While the ambiguity in global economies and adapted modes of operation have considerably affected small businesses in the fitness industry, few insights have been provided into the adjustments that enabled these businesses to remain operational. This study hence adopts a qualitative approach to explore the adjustments made by small fitness businesses based on transitional business models during the COVID-19 pandemic. We conducted semi-structured interviews with key informants from small fitness businesses that had encountered restrictions and limitations due to the pandemic. The findings indicate that small fitness businesses chose a trial-and-error approach while developing their business model that allowed transitional adjustments in their value propositions as they developed resilience during the disruptions. Nevertheless, existing customers’ perceptions of service quality and loyalty served as an important buffer for ensuring customer retention.</description><subject>Brand loyalty</subject><subject>Business models</subject><subject>COVID-19</subject><subject>Customer services</subject><subject>Health clubs</subject><subject>Industry analysis</subject><subject>Innovations</subject><subject>Pandemics</subject><subject>Qualitative research</subject><subject>Small business</subject><subject>Strategic management</subject><issn>1081-8510</issn><issn>2380-1751</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2024</creationdate><recordtype>article</recordtype><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><recordid>eNpFkMFKw0AQhhdRsFZPvkDAo6Tu7CbZ3WOtVoWKoPUcks1EtqTZuJMcfPu2qeJpYOb7f5iPsWvgs1QqLu84BzszwmhzwiZCah6DSuGUTYBriHUK_JxdEG04TxKZ8gnDeeW73rVf0ToULbne-bZoovuBXItE0auvsKHItdHHtmiaaOn6cf8H4Hh7R-p8Sxj1_j_64CgM3aGQLtlZXTSEV79zyj6Xj-vFc7x6e3pZzFexBQ4mLlVZmaQoi9oYU6GwuqytLZVUlcASlMo0qkQYA6AtaJSYCY5pBhxtnSojp-zm2NsF_z0g9fnGD2H_EOWSZ0IJlUjYU7dHygZPFLDOu-C2RfjJgeejx_zgMR89yh1FcWZO</recordid><startdate>20240514</startdate><enddate>20240514</enddate><creator>Budler, Marko</creator><creator>Božič, Katerina</creator><general>Small Business Institute</general><scope>AAYXX</scope><scope>CITATION</scope><scope>0U~</scope><scope>1-H</scope><scope>3V.</scope><scope>4S-</scope><scope>4U-</scope><scope>7WY</scope><scope>7WZ</scope><scope>7X5</scope><scope>7XB</scope><scope>87Z</scope><scope>8A3</scope><scope>8FK</scope><scope>8FL</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FRNLG</scope><scope>F~G</scope><scope>K60</scope><scope>K6~</scope><scope>L.-</scope><scope>L.0</scope><scope>M0C</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>Q9U</scope><orcidid>https://orcid.org/0000-0001-6055-7714</orcidid></search><sort><creationdate>20240514</creationdate><title>Adopting Transitional Business Models in Small Fitness Businesses in Response to Business Disruptions</title><author>Budler, Marko ; Božič, Katerina</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c1019-b7bd94abaf999de2c8bfccb737d2eb17768e74299118c18e3e620e5610ecf5793</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2024</creationdate><topic>Brand loyalty</topic><topic>Business models</topic><topic>COVID-19</topic><topic>Customer services</topic><topic>Health clubs</topic><topic>Industry analysis</topic><topic>Innovations</topic><topic>Pandemics</topic><topic>Qualitative research</topic><topic>Small business</topic><topic>Strategic management</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Budler, Marko</creatorcontrib><creatorcontrib>Božič, Katerina</creatorcontrib><collection>CrossRef</collection><collection>Global News & ABI/Inform Professional</collection><collection>Trade PRO</collection><collection>ProQuest Central (Corporate)</collection><collection>BPIR.com Limited</collection><collection>University Readers</collection><collection>Access via ABI/INFORM (ProQuest)</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>Entrepreneurship Database</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Global (Alumni Edition)</collection><collection>Entrepreneurship Database (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central Korea</collection><collection>Business Premium Collection (Alumni)</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Professional Standard</collection><collection>ABI/INFORM Global</collection><collection>ProQuest One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest Central Basic</collection><jtitle>Journal of small business strategy</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Budler, Marko</au><au>Božič, Katerina</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Adopting Transitional Business Models in Small Fitness Businesses in Response to Business Disruptions</atitle><jtitle>Journal of small business strategy</jtitle><date>2024-05-14</date><risdate>2024</risdate><volume>33</volume><issue>3</issue><spage>92</spage><epage>115</epage><pages>92-115</pages><issn>1081-8510</issn><eissn>2380-1751</eissn><abstract>The COVID-19 pandemic disrupted economies and societies around the world and forced many industries to rethink their operations. While the ambiguity in global economies and adapted modes of operation have considerably affected small businesses in the fitness industry, few insights have been provided into the adjustments that enabled these businesses to remain operational. This study hence adopts a qualitative approach to explore the adjustments made by small fitness businesses based on transitional business models during the COVID-19 pandemic. We conducted semi-structured interviews with key informants from small fitness businesses that had encountered restrictions and limitations due to the pandemic. The findings indicate that small fitness businesses chose a trial-and-error approach while developing their business model that allowed transitional adjustments in their value propositions as they developed resilience during the disruptions. Nevertheless, existing customers’ perceptions of service quality and loyalty served as an important buffer for ensuring customer retention.</abstract><cop>Peoria</cop><pub>Small Business Institute</pub><doi>10.53703/001c.92989</doi><tpages>24</tpages><orcidid>https://orcid.org/0000-0001-6055-7714</orcidid><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1081-8510 |
| ispartof | Journal of small business strategy, 2024-05, Vol.33 (3), p.92-115 |
| issn | 1081-8510 2380-1751 |
| language | eng |
| recordid | cdi_proquest_journals_3062727431 |
| source | DOAJ Directory of Open Access Journals; EBSCOhost Business Source Complete |
| subjects | Brand loyalty Business models COVID-19 Customer services Health clubs Industry analysis Innovations Pandemics Qualitative research Small business Strategic management |
| title | Adopting Transitional Business Models in Small Fitness Businesses in Response to Business Disruptions |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-23T13%3A17%3A34IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Adopting%20Transitional%20Business%20Models%20in%20Small%20Fitness%20Businesses%20in%20Response%20to%20Business%20Disruptions&rft.jtitle=Journal%20of%20small%20business%20strategy&rft.au=Budler,%20Marko&rft.date=2024-05-14&rft.volume=33&rft.issue=3&rft.spage=92&rft.epage=115&rft.pages=92-115&rft.issn=1081-8510&rft.eissn=2380-1751&rft_id=info:doi/10.53703/001c.92989&rft_dat=%3Cproquest_cross%3E3062727431%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=3062727431&rft_id=info:pmid/&rfr_iscdi=true |