From Digitization to Transformation: The Shanghai Library Journey through the Evolution of DX — A Case Study Analysis

With the recent opening of Shanghai Library east building, an opportunity is presented to the main building to reinforce its positioning as a research library. In order to fulfill this target, the operation team of the main building is redefining its services through three product lines: closed-stack service, knowledge discovery service, and information research, while digital transformation (DX) has always been a pivotal driving force behind the redefinition. This article presents three distinct cases that first illustrate the challenges and obstacles faced by the library in providing various types of services, and then shed light on to the complicated effects of new approaches applied. These cases provide valuable insights into how Shanghai Library has been responding to the information environment changes and what strategies are proving most effective.