Automated Creation of an Intent Model for Conversational Agents

Conversational Agents (CA) are increasingly being deployed by organizations to provide round-the-clock support and to increase customer satisfaction. All CA have one thing in common despite the differences in their design: they need to be trained with users' intents and corresponding training s...

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Veröffentlicht in:	Applied artificial intelligence 2023-12, Vol.37 (1)
Hauptverfasser:	Benayas, Alberto, Sicilia, Miguel Angel, Mora-Cantallops, Marçal
Format:	Artikel
Sprache:	eng
Schlagworte:	Algorithms Automation Clustering Customer satisfaction
Online-Zugang:	Volltext
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