Sooner or Later? Promising Delivery Speed in Online Retail

Problem definition : Online retailers have to provide customers with an estimate of how fast an order can be delivered before they decide to make the purchase. Retailers can strategically adjust this delivery speed promise online without changing offline infrastructure, and doing so may fundamentall...

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Veröffentlicht in:	Manufacturing & service operations management 2024-01, Vol.26 (1), p.233-251
1. Verfasser:	Cui, Ruomeng
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer satisfaction Customer services Deliveries delivery speed information Electronic commerce innovative business strategy online retail Product returns Retailing industry Time
Online-Zugang:	Volltext
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