The impact of internal social responsibility on service employees' job satisfaction and organizational engagement
This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam...
Gespeichert in:
| Veröffentlicht in: | Service business 2024-03, Vol.18 (1), p.101-131 |
|---|---|
| Hauptverfasser: | , , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 131 |
|---|---|
| container_issue | 1 |
| container_start_page | 101 |
| container_title | Service business |
| container_volume | 18 |
| creator | Van, Loan Thi-Hong Lang, Le Dang Ngo, Trong Liem-Phuoc Ferreira, João |
| description | This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam, the findings show the importance of each iCSR aspect in driving employee job satisfaction and organizational engagement. Job satisfaction is also found to be an antecedent of organizational engagement. The result adds a profound understanding of iCSR to the existing literature and helps bank managers have appropriate solutions to strengthen their employees' job satisfaction and organizational engagement. |
| doi_str_mv | 10.1007/s11628-024-00555-1 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_journals_2973341700</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2973341700</sourcerecordid><originalsourceid>FETCH-LOGICAL-c371t-709bfbb582cce11bd820f349a8b49545c634298fc85a574ba8d44b7016e1b0ec3</originalsourceid><addsrcrecordid>eNp9kM1OAyEUhYnRxKb6Aq5IXLgaBQZmmKUx_iUmbnRNgN6pNC1MuaNJfXqpY3Qnm0Mu55wbPkLOOLvkjLVXyHkjdMWErBhTSlX8gMy4bkSlFdOHv3feHJNTxBUrpxatbpoZ2b68AQ2bwfqRpp6GOEKOdk0x-VAkAw4pYnBhHcYdTZEi5I_ggcJmWKcdAF7QVXIU7RiwLy2heGxc0JSXNoZPux-UIohLu4QNxPGEHPV2jXD6o3Pyenf7cvNQPT3fP95cP1W-bvlYtaxzvXNKC--Bc7fQgvW17Kx2slNS-aaWotO918qqVjqrF1K6lvEGuGPg6zk5n3qHnLbvgKNZpff939CIrq1ryduCYU7E5PI5IWbozZDDxuad4czs6ZqJril0zTddw0uITiHwKQb8i2gtNWuElMVSTxYsj3EJ-W_7P8VfhUaJEQ</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2973341700</pqid></control><display><type>article</type><title>The impact of internal social responsibility on service employees' job satisfaction and organizational engagement</title><source>Springer Nature - Complete Springer Journals</source><creator>Van, Loan Thi-Hong ; Lang, Le Dang ; Ngo, Trong Liem-Phuoc ; Ferreira, João</creator><creatorcontrib>Van, Loan Thi-Hong ; Lang, Le Dang ; Ngo, Trong Liem-Phuoc ; Ferreira, João</creatorcontrib><description>This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam, the findings show the importance of each iCSR aspect in driving employee job satisfaction and organizational engagement. Job satisfaction is also found to be an antecedent of organizational engagement. The result adds a profound understanding of iCSR to the existing literature and helps bank managers have appropriate solutions to strengthen their employees' job satisfaction and organizational engagement.</description><identifier>ISSN: 1862-8516</identifier><identifier>EISSN: 1862-8508</identifier><identifier>DOI: 10.1007/s11628-024-00555-1</identifier><language>eng</language><publisher>Berlin/Heidelberg: Springer Berlin Heidelberg</publisher><subject>Attitudes ; Business and Management ; Empirical Article ; Employee involvement ; Human Resource Management ; Job satisfaction ; Management ; Social exchange theory ; Social identity ; Social responsibility</subject><ispartof>Service business, 2024-03, Vol.18 (1), p.101-131</ispartof><rights>The Author(s) 2024</rights><rights>The Author(s) 2024. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c371t-709bfbb582cce11bd820f349a8b49545c634298fc85a574ba8d44b7016e1b0ec3</cites><orcidid>0000-0002-5928-2474</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://link.springer.com/content/pdf/10.1007/s11628-024-00555-1$$EPDF$$P50$$Gspringer$$Hfree_for_read</linktopdf><linktohtml>$$Uhttps://link.springer.com/10.1007/s11628-024-00555-1$$EHTML$$P50$$Gspringer$$Hfree_for_read</linktohtml><link.rule.ids>314,777,781,27905,27906,41469,42538,51300</link.rule.ids></links><search><creatorcontrib>Van, Loan Thi-Hong</creatorcontrib><creatorcontrib>Lang, Le Dang</creatorcontrib><creatorcontrib>Ngo, Trong Liem-Phuoc</creatorcontrib><creatorcontrib>Ferreira, João</creatorcontrib><title>The impact of internal social responsibility on service employees' job satisfaction and organizational engagement</title><title>Service business</title><addtitle>Serv Bus</addtitle><description>This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam, the findings show the importance of each iCSR aspect in driving employee job satisfaction and organizational engagement. Job satisfaction is also found to be an antecedent of organizational engagement. The result adds a profound understanding of iCSR to the existing literature and helps bank managers have appropriate solutions to strengthen their employees' job satisfaction and organizational engagement.</description><subject>Attitudes</subject><subject>Business and Management</subject><subject>Empirical Article</subject><subject>Employee involvement</subject><subject>Human Resource Management</subject><subject>Job satisfaction</subject><subject>Management</subject><subject>Social exchange theory</subject><subject>Social identity</subject><subject>Social responsibility</subject><issn>1862-8516</issn><issn>1862-8508</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2024</creationdate><recordtype>article</recordtype><sourceid>C6C</sourceid><recordid>eNp9kM1OAyEUhYnRxKb6Aq5IXLgaBQZmmKUx_iUmbnRNgN6pNC1MuaNJfXqpY3Qnm0Mu55wbPkLOOLvkjLVXyHkjdMWErBhTSlX8gMy4bkSlFdOHv3feHJNTxBUrpxatbpoZ2b68AQ2bwfqRpp6GOEKOdk0x-VAkAw4pYnBhHcYdTZEi5I_ggcJmWKcdAF7QVXIU7RiwLy2heGxc0JSXNoZPux-UIohLu4QNxPGEHPV2jXD6o3Pyenf7cvNQPT3fP95cP1W-bvlYtaxzvXNKC--Bc7fQgvW17Kx2slNS-aaWotO918qqVjqrF1K6lvEGuGPg6zk5n3qHnLbvgKNZpff939CIrq1ryduCYU7E5PI5IWbozZDDxuad4czs6ZqJril0zTddw0uITiHwKQb8i2gtNWuElMVSTxYsj3EJ-W_7P8VfhUaJEQ</recordid><startdate>20240301</startdate><enddate>20240301</enddate><creator>Van, Loan Thi-Hong</creator><creator>Lang, Le Dang</creator><creator>Ngo, Trong Liem-Phuoc</creator><creator>Ferreira, João</creator><general>Springer Berlin Heidelberg</general><general>Springer Nature B.V</general><scope>C6C</scope><scope>OQ6</scope><scope>AAYXX</scope><scope>CITATION</scope><orcidid>https://orcid.org/0000-0002-5928-2474</orcidid></search><sort><creationdate>20240301</creationdate><title>The impact of internal social responsibility on service employees' job satisfaction and organizational engagement</title><author>Van, Loan Thi-Hong ; Lang, Le Dang ; Ngo, Trong Liem-Phuoc ; Ferreira, João</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c371t-709bfbb582cce11bd820f349a8b49545c634298fc85a574ba8d44b7016e1b0ec3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2024</creationdate><topic>Attitudes</topic><topic>Business and Management</topic><topic>Empirical Article</topic><topic>Employee involvement</topic><topic>Human Resource Management</topic><topic>Job satisfaction</topic><topic>Management</topic><topic>Social exchange theory</topic><topic>Social identity</topic><topic>Social responsibility</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Van, Loan Thi-Hong</creatorcontrib><creatorcontrib>Lang, Le Dang</creatorcontrib><creatorcontrib>Ngo, Trong Liem-Phuoc</creatorcontrib><creatorcontrib>Ferreira, João</creatorcontrib><collection>Springer Nature OA Free Journals</collection><collection>ECONIS</collection><collection>CrossRef</collection><jtitle>Service business</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Van, Loan Thi-Hong</au><au>Lang, Le Dang</au><au>Ngo, Trong Liem-Phuoc</au><au>Ferreira, João</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>The impact of internal social responsibility on service employees' job satisfaction and organizational engagement</atitle><jtitle>Service business</jtitle><stitle>Serv Bus</stitle><date>2024-03-01</date><risdate>2024</risdate><volume>18</volume><issue>1</issue><spage>101</spage><epage>131</epage><pages>101-131</pages><issn>1862-8516</issn><eissn>1862-8508</eissn><abstract>This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam, the findings show the importance of each iCSR aspect in driving employee job satisfaction and organizational engagement. Job satisfaction is also found to be an antecedent of organizational engagement. The result adds a profound understanding of iCSR to the existing literature and helps bank managers have appropriate solutions to strengthen their employees' job satisfaction and organizational engagement.</abstract><cop>Berlin/Heidelberg</cop><pub>Springer Berlin Heidelberg</pub><doi>10.1007/s11628-024-00555-1</doi><tpages>31</tpages><orcidid>https://orcid.org/0000-0002-5928-2474</orcidid><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1862-8516 |
| ispartof | Service business, 2024-03, Vol.18 (1), p.101-131 |
| issn | 1862-8516 1862-8508 |
| language | eng |
| recordid | cdi_proquest_journals_2973341700 |
| source | Springer Nature - Complete Springer Journals |
| subjects | Attitudes Business and Management Empirical Article Employee involvement Human Resource Management Job satisfaction Management Social exchange theory Social identity Social responsibility |
| title | The impact of internal social responsibility on service employees' job satisfaction and organizational engagement |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-20T09%3A28%3A31IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=The%20impact%20of%20internal%20social%20responsibility%20on%20service%20employees'%20job%20satisfaction%20and%20organizational%20engagement&rft.jtitle=Service%20business&rft.au=Van,%20Loan%20Thi-Hong&rft.date=2024-03-01&rft.volume=18&rft.issue=1&rft.spage=101&rft.epage=131&rft.pages=101-131&rft.issn=1862-8516&rft.eissn=1862-8508&rft_id=info:doi/10.1007/s11628-024-00555-1&rft_dat=%3Cproquest_cross%3E2973341700%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2973341700&rft_id=info:pmid/&rfr_iscdi=true |