Making FAQ Chatbots More Inclusive: An Examination of Non-Native English Users’ Interactions with New Technology in Massive Open Online Courses

In this study, we examined interaction behaviors between a small number of participants in two massive open online courses (MOOCs) and an FAQ chatbot, focusing on the participants’ native language markers. We used a binary native language marker (non-native English user vs. native English user) to d...

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Veröffentlicht in:	International journal of artificial intelligence in education 2023-09, Vol.33 (3), p.752-780
Hauptverfasser:	Han, Songhee, Liu, Min, Pan, Zilong, Cai, Ying, Shao, Peixia
Format:	Artikel
Sprache:	eng
Schlagworte:	Artificial Intelligence Case studies Chatbots Computer Mediated Communication Computer Science Computers Computers and Education Discourse analysis Distance learning Educational Technology English language Human-computer interaction Interaction Language Language Acquisition Learning Analytics Learning environment MOOCs Native Language New technology Online Courses Online instruction Perceptions Responses Second Language Learning Sociolinguistics Software Student attitudes Students Teaching Methods User behavior User Interfaces and Human Computer Interaction Verbal communication
Online-Zugang:	Volltext
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