Study of Citizen Satisfaction in Rural Versus Urban Areas in Public Services: Perspective of a Multi-group Analysis
This study proposes a comparative analysis between urban and rural areas concerning the magnitude or intensity with which the constructs are related to expected quality-perceived quality-perceived value as influencing aspects in the level of satisfaction and citizen loyalty in three dimensions: Terr...
Gespeichert in:
| Veröffentlicht in: | Social indicators research 2024, Vol.171 (1), p.87-110 |
|---|---|
| Hauptverfasser: | , , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 110 |
|---|---|
| container_issue | 1 |
| container_start_page | 87 |
| container_title | Social indicators research |
| container_volume | 171 |
| creator | Ochoa-Rico, María Salomé Río, Juan Antonio Jimber-del Romero-Subia, José Fernando Vergara-Romero, Arnaldo |
| description | This study proposes a comparative analysis between urban and rural areas concerning the magnitude or intensity with which the constructs are related to expected quality-perceived quality-perceived value as influencing aspects in the level of satisfaction and citizen loyalty in three dimensions: Territorial planning and roads; provision of municipal services and environmental management. This research used the PLS software applying the ACSI model in the 5-hypothesis approach. A questionnaire was delivered to a sample population of 428 citizens in the rural area of Tenguel and 521 citizens in the urban area of Tarqui in the city of Guayaquil. The statistical result shows significant differences in citizen perception between urban and rural populations about the quality of public services, which determines satisfaction and loyalty in choosing the place of residence. Through a multi-group analysis, the main differences in the perception of the quality of services between rural citizens and urban citizens have been identified. These findings are essential for public policy design to improve the territory’s satisfaction, well-being, and people’s sense of belonging. |
| doi_str_mv | 10.1007/s11205-023-03242-2 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_journals_2919204519</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2919204519</sourcerecordid><originalsourceid>FETCH-LOGICAL-c396t-62a15885b596b58631061ae144ed27c7f4ed7e020d73b2bbf54fd81c1bb031b73</originalsourceid><addsrcrecordid>eNp9kF1LwzAUhoMoOKd_wKuA19WTpOmHd2P4BROHc96GpE1HRm1rTjuYv97MCt55dTic53k5vIRcMrhmAOkNMsZBRsBFBILHPOJHZMJkGtacs2MyAQEiygTAKTlD3AKAjGU8Ibjqh3JP24rOXe--bENXundY6aJ3bUNdQ18Hr2v6bj0OSNfe6IbOvNV4uC0HU7uCrqzfucLiLV0GrLPB3dlDpqbPQ927aOPboaOzRtd7dHhOTipdo734nVOyvr97mz9Gi5eHp_lsERUiT_oo4ZrJLJNG5omRWSIYJExbFse25GmRVmGmFjiUqTDcmErGVZmxghkDgplUTMnVmNv59nOw2KttO_jwBCqes5xDLFkeKD5ShW8Rva1U592H9nvFQB3KVWO5KpSrfspVPEhilDDAzcb6v-h_rG_2Jnye</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2919204519</pqid></control><display><type>article</type><title>Study of Citizen Satisfaction in Rural Versus Urban Areas in Public Services: Perspective of a Multi-group Analysis</title><source>Springer Nature - Complete Springer Journals</source><source>PAIS Index</source><source>Sociological Abstracts</source><creator>Ochoa-Rico, María Salomé ; Río, Juan Antonio Jimber-del ; Romero-Subia, José Fernando ; Vergara-Romero, Arnaldo</creator><creatorcontrib>Ochoa-Rico, María Salomé ; Río, Juan Antonio Jimber-del ; Romero-Subia, José Fernando ; Vergara-Romero, Arnaldo</creatorcontrib><description>This study proposes a comparative analysis between urban and rural areas concerning the magnitude or intensity with which the constructs are related to expected quality-perceived quality-perceived value as influencing aspects in the level of satisfaction and citizen loyalty in three dimensions: Territorial planning and roads; provision of municipal services and environmental management. This research used the PLS software applying the ACSI model in the 5-hypothesis approach. A questionnaire was delivered to a sample population of 428 citizens in the rural area of Tenguel and 521 citizens in the urban area of Tarqui in the city of Guayaquil. The statistical result shows significant differences in citizen perception between urban and rural populations about the quality of public services, which determines satisfaction and loyalty in choosing the place of residence. Through a multi-group analysis, the main differences in the perception of the quality of services between rural citizens and urban citizens have been identified. These findings are essential for public policy design to improve the territory’s satisfaction, well-being, and people’s sense of belonging.</description><identifier>ISSN: 0303-8300</identifier><identifier>EISSN: 1573-0921</identifier><identifier>DOI: 10.1007/s11205-023-03242-2</identifier><language>eng</language><publisher>Dordrecht: Springer Netherlands</publisher><subject>Belonging ; Citizen satisfaction ; Citizens ; Comparative analysis ; Environmental management ; Group psychotherapy ; Human Geography ; Loyalty ; Microeconomics ; Original Research ; Perceptions ; Place of Residence ; Public Health ; Public policy ; Public services ; Quality of Life Research ; Residence ; Resource management ; Rural areas ; Rural communities ; Rural populations ; Rural urban differences ; Satisfaction ; Social Sciences ; Sociology ; Urban areas ; Urban population ; Well being</subject><ispartof>Social indicators research, 2024, Vol.171 (1), p.87-110</ispartof><rights>The Author(s) 2023</rights><rights>The Author(s) 2023. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c396t-62a15885b596b58631061ae144ed27c7f4ed7e020d73b2bbf54fd81c1bb031b73</citedby><cites>FETCH-LOGICAL-c396t-62a15885b596b58631061ae144ed27c7f4ed7e020d73b2bbf54fd81c1bb031b73</cites><orcidid>0000-0001-6886-7434</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://link.springer.com/content/pdf/10.1007/s11205-023-03242-2$$EPDF$$P50$$Gspringer$$Hfree_for_read</linktopdf><linktohtml>$$Uhttps://link.springer.com/10.1007/s11205-023-03242-2$$EHTML$$P50$$Gspringer$$Hfree_for_read</linktohtml><link.rule.ids>314,776,780,27321,27843,27901,27902,33751,41464,42533,51294</link.rule.ids></links><search><creatorcontrib>Ochoa-Rico, María Salomé</creatorcontrib><creatorcontrib>Río, Juan Antonio Jimber-del</creatorcontrib><creatorcontrib>Romero-Subia, José Fernando</creatorcontrib><creatorcontrib>Vergara-Romero, Arnaldo</creatorcontrib><title>Study of Citizen Satisfaction in Rural Versus Urban Areas in Public Services: Perspective of a Multi-group Analysis</title><title>Social indicators research</title><addtitle>Soc Indic Res</addtitle><description>This study proposes a comparative analysis between urban and rural areas concerning the magnitude or intensity with which the constructs are related to expected quality-perceived quality-perceived value as influencing aspects in the level of satisfaction and citizen loyalty in three dimensions: Territorial planning and roads; provision of municipal services and environmental management. This research used the PLS software applying the ACSI model in the 5-hypothesis approach. A questionnaire was delivered to a sample population of 428 citizens in the rural area of Tenguel and 521 citizens in the urban area of Tarqui in the city of Guayaquil. The statistical result shows significant differences in citizen perception between urban and rural populations about the quality of public services, which determines satisfaction and loyalty in choosing the place of residence. Through a multi-group analysis, the main differences in the perception of the quality of services between rural citizens and urban citizens have been identified. These findings are essential for public policy design to improve the territory’s satisfaction, well-being, and people’s sense of belonging.</description><subject>Belonging</subject><subject>Citizen satisfaction</subject><subject>Citizens</subject><subject>Comparative analysis</subject><subject>Environmental management</subject><subject>Group psychotherapy</subject><subject>Human Geography</subject><subject>Loyalty</subject><subject>Microeconomics</subject><subject>Original Research</subject><subject>Perceptions</subject><subject>Place of Residence</subject><subject>Public Health</subject><subject>Public policy</subject><subject>Public services</subject><subject>Quality of Life Research</subject><subject>Residence</subject><subject>Resource management</subject><subject>Rural areas</subject><subject>Rural communities</subject><subject>Rural populations</subject><subject>Rural urban differences</subject><subject>Satisfaction</subject><subject>Social Sciences</subject><subject>Sociology</subject><subject>Urban areas</subject><subject>Urban population</subject><subject>Well being</subject><issn>0303-8300</issn><issn>1573-0921</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2024</creationdate><recordtype>article</recordtype><sourceid>C6C</sourceid><sourceid>7TQ</sourceid><sourceid>8G5</sourceid><sourceid>BENPR</sourceid><sourceid>BHHNA</sourceid><sourceid>GUQSH</sourceid><sourceid>M2O</sourceid><recordid>eNp9kF1LwzAUhoMoOKd_wKuA19WTpOmHd2P4BROHc96GpE1HRm1rTjuYv97MCt55dTic53k5vIRcMrhmAOkNMsZBRsBFBILHPOJHZMJkGtacs2MyAQEiygTAKTlD3AKAjGU8Ibjqh3JP24rOXe--bENXundY6aJ3bUNdQ18Hr2v6bj0OSNfe6IbOvNV4uC0HU7uCrqzfucLiLV0GrLPB3dlDpqbPQ927aOPboaOzRtd7dHhOTipdo734nVOyvr97mz9Gi5eHp_lsERUiT_oo4ZrJLJNG5omRWSIYJExbFse25GmRVmGmFjiUqTDcmErGVZmxghkDgplUTMnVmNv59nOw2KttO_jwBCqes5xDLFkeKD5ShW8Rva1U592H9nvFQB3KVWO5KpSrfspVPEhilDDAzcb6v-h_rG_2Jnye</recordid><startdate>2024</startdate><enddate>2024</enddate><creator>Ochoa-Rico, María Salomé</creator><creator>Río, Juan Antonio Jimber-del</creator><creator>Romero-Subia, José Fernando</creator><creator>Vergara-Romero, Arnaldo</creator><general>Springer Netherlands</general><general>Springer Nature B.V</general><scope>C6C</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>0-V</scope><scope>3V.</scope><scope>7TQ</scope><scope>7U4</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>87Z</scope><scope>88B</scope><scope>88C</scope><scope>88G</scope><scope>88J</scope><scope>8BJ</scope><scope>8C1</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>8FL</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AEUYN</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>BHHNA</scope><scope>CCPQU</scope><scope>CJNVE</scope><scope>DHY</scope><scope>DON</scope><scope>DWI</scope><scope>DWQXO</scope><scope>FQK</scope><scope>FRNLG</scope><scope>FYUFA</scope><scope>F~G</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>HEHIP</scope><scope>JBE</scope><scope>K60</scope><scope>K6~</scope><scope>L.-</scope><scope>M0C</scope><scope>M0P</scope><scope>M0T</scope><scope>M2M</scope><scope>M2O</scope><scope>M2R</scope><scope>M2S</scope><scope>MBDVC</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEDU</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PSYQQ</scope><scope>Q9U</scope><scope>WZK</scope><orcidid>https://orcid.org/0000-0001-6886-7434</orcidid></search><sort><creationdate>2024</creationdate><title>Study of Citizen Satisfaction in Rural Versus Urban Areas in Public Services: Perspective of a Multi-group Analysis</title><author>Ochoa-Rico, María Salomé ; Río, Juan Antonio Jimber-del ; Romero-Subia, José Fernando ; Vergara-Romero, Arnaldo</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c396t-62a15885b596b58631061ae144ed27c7f4ed7e020d73b2bbf54fd81c1bb031b73</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2024</creationdate><topic>Belonging</topic><topic>Citizen satisfaction</topic><topic>Citizens</topic><topic>Comparative analysis</topic><topic>Environmental management</topic><topic>Group psychotherapy</topic><topic>Human Geography</topic><topic>Loyalty</topic><topic>Microeconomics</topic><topic>Original Research</topic><topic>Perceptions</topic><topic>Place of Residence</topic><topic>Public Health</topic><topic>Public policy</topic><topic>Public services</topic><topic>Quality of Life Research</topic><topic>Residence</topic><topic>Resource management</topic><topic>Rural areas</topic><topic>Rural communities</topic><topic>Rural populations</topic><topic>Rural urban differences</topic><topic>Satisfaction</topic><topic>Social Sciences</topic><topic>Sociology</topic><topic>Urban areas</topic><topic>Urban population</topic><topic>Well being</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Ochoa-Rico, María Salomé</creatorcontrib><creatorcontrib>Río, Juan Antonio Jimber-del</creatorcontrib><creatorcontrib>Romero-Subia, José Fernando</creatorcontrib><creatorcontrib>Vergara-Romero, Arnaldo</creatorcontrib><collection>Springer Nature OA Free Journals</collection><collection>CrossRef</collection><collection>ProQuest Social Sciences Premium Collection</collection><collection>ProQuest Central (Corporate)</collection><collection>PAIS Index</collection><collection>Sociological Abstracts (pre-2017)</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Global (Alumni Edition)</collection><collection>Education Database (Alumni Edition)</collection><collection>Healthcare Administration Database (Alumni)</collection><collection>Psychology Database (Alumni)</collection><collection>Social Science Database (Alumni Edition)</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>Public Health Database</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>Research Library (Alumni Edition)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest One Sustainability</collection><collection>ProQuest Central UK/Ireland</collection><collection>Social Science Premium Collection</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>Sociological Abstracts</collection><collection>ProQuest One Community College</collection><collection>Education Collection</collection><collection>PAIS International</collection><collection>PAIS International (Ovid)</collection><collection>Sociological Abstracts</collection><collection>ProQuest Central Korea</collection><collection>International Bibliography of the Social Sciences</collection><collection>Business Premium Collection (Alumni)</collection><collection>Health Research Premium Collection</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>Sociology Collection</collection><collection>International Bibliography of the Social Sciences</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Global</collection><collection>Education Database</collection><collection>Healthcare Administration Database</collection><collection>ProQuest Psychology</collection><collection>Research Library</collection><collection>Social Science Database</collection><collection>Sociology Database</collection><collection>Research Library (Corporate)</collection><collection>ProQuest One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Education</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest One Psychology</collection><collection>ProQuest Central Basic</collection><collection>Sociological Abstracts (Ovid)</collection><jtitle>Social indicators research</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Ochoa-Rico, María Salomé</au><au>Río, Juan Antonio Jimber-del</au><au>Romero-Subia, José Fernando</au><au>Vergara-Romero, Arnaldo</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Study of Citizen Satisfaction in Rural Versus Urban Areas in Public Services: Perspective of a Multi-group Analysis</atitle><jtitle>Social indicators research</jtitle><stitle>Soc Indic Res</stitle><date>2024</date><risdate>2024</risdate><volume>171</volume><issue>1</issue><spage>87</spage><epage>110</epage><pages>87-110</pages><issn>0303-8300</issn><eissn>1573-0921</eissn><abstract>This study proposes a comparative analysis between urban and rural areas concerning the magnitude or intensity with which the constructs are related to expected quality-perceived quality-perceived value as influencing aspects in the level of satisfaction and citizen loyalty in three dimensions: Territorial planning and roads; provision of municipal services and environmental management. This research used the PLS software applying the ACSI model in the 5-hypothesis approach. A questionnaire was delivered to a sample population of 428 citizens in the rural area of Tenguel and 521 citizens in the urban area of Tarqui in the city of Guayaquil. The statistical result shows significant differences in citizen perception between urban and rural populations about the quality of public services, which determines satisfaction and loyalty in choosing the place of residence. Through a multi-group analysis, the main differences in the perception of the quality of services between rural citizens and urban citizens have been identified. These findings are essential for public policy design to improve the territory’s satisfaction, well-being, and people’s sense of belonging.</abstract><cop>Dordrecht</cop><pub>Springer Netherlands</pub><doi>10.1007/s11205-023-03242-2</doi><tpages>24</tpages><orcidid>https://orcid.org/0000-0001-6886-7434</orcidid><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0303-8300 |
| ispartof | Social indicators research, 2024, Vol.171 (1), p.87-110 |
| issn | 0303-8300 1573-0921 |
| language | eng |
| recordid | cdi_proquest_journals_2919204519 |
| source | Springer Nature - Complete Springer Journals; PAIS Index; Sociological Abstracts |
| subjects | Belonging Citizen satisfaction Citizens Comparative analysis Environmental management Group psychotherapy Human Geography Loyalty Microeconomics Original Research Perceptions Place of Residence Public Health Public policy Public services Quality of Life Research Residence Resource management Rural areas Rural communities Rural populations Rural urban differences Satisfaction Social Sciences Sociology Urban areas Urban population Well being |
| title | Study of Citizen Satisfaction in Rural Versus Urban Areas in Public Services: Perspective of a Multi-group Analysis |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-02-15T23%3A22%3A55IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Study%20of%20Citizen%20Satisfaction%20in%20Rural%20Versus%20Urban%20Areas%20in%20Public%20Services:%20Perspective%20of%20a%20Multi-group%20Analysis&rft.jtitle=Social%20indicators%20research&rft.au=Ochoa-Rico,%20Mar%C3%ADa%20Salom%C3%A9&rft.date=2024&rft.volume=171&rft.issue=1&rft.spage=87&rft.epage=110&rft.pages=87-110&rft.issn=0303-8300&rft.eissn=1573-0921&rft_id=info:doi/10.1007/s11205-023-03242-2&rft_dat=%3Cproquest_cross%3E2919204519%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2919204519&rft_id=info:pmid/&rfr_iscdi=true |