The role of intellectual capital and service agility in banking service provision: the perspective of Brazilian export companies

PurposeBanks in emerging markets such as Brazil provide a wide range of services to companies to facilitate the export process. The objective of the present study was to analyze, from the perspective of Brazilian export companies, the relationships between banking intellectual capital (human and org...

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Veröffentlicht in:	International journal of emerging markets 2024-01, Vol.19 (2), p.475-493
Hauptverfasser:	Mataveli, Mara, Ayala Calvo, Juan-Carlos, Gil, Alfonso J.
Format:	Artikel
Sprache:	eng
Schlagworte:	Banking Banking industry Banks Brand loyalty Companies Customer services Economic growth Emerging markets Exports Globalization Human capital Hypotheses Intangible assets Intellectual capital
Online-Zugang:	Volltext
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