The role of intellectual capital and service agility in banking service provision: the perspective of Brazilian export companies
PurposeBanks in emerging markets such as Brazil provide a wide range of services to companies to facilitate the export process. The objective of the present study was to analyze, from the perspective of Brazilian export companies, the relationships between banking intellectual capital (human and org...
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| Veröffentlicht in: | International journal of emerging markets 2024-01, Vol.19 (2), p.475-493 |
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| container_end_page | 493 |
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| container_issue | 2 |
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| container_title | International journal of emerging markets |
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| creator | Mataveli, Mara Ayala Calvo, Juan-Carlos Gil, Alfonso J. |
| description | PurposeBanks in emerging markets such as Brazil provide a wide range of services to companies to facilitate the export process. The objective of the present study was to analyze, from the perspective of Brazilian export companies, the relationships between banking intellectual capital (human and organizational), banking agility, banking technologies and company size in banking service provision.Design/methodology/approachA sample of 318 Brazilian export companies was surveyed with questionnaires. The research model was tested using structural equation modeling, namely the partial least squares (PLS-SEM) technique and SmartPLS.FindingsBanking intellectual capital affects banking service provision, banking agility mediates the relationship between intellectual capitals and banking service provision and technology does not moderate the relationship between agility and banking service provision. The size of the company does not moderate the relationship between intellectual capital and banking service provision.Practical implicationsThis work indicates that intellectual capital and the banking agility strategy are critical in the provision of banking service provision for exports.Originality/valueThis work illustrates the effect of banks' intangible resources on the provision of banking services from the perspective of Brazilian export companies. |
| doi_str_mv | 10.1108/IJOEM-02-2020-0190 |
| format | Article |
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The objective of the present study was to analyze, from the perspective of Brazilian export companies, the relationships between banking intellectual capital (human and organizational), banking agility, banking technologies and company size in banking service provision.Design/methodology/approachA sample of 318 Brazilian export companies was surveyed with questionnaires. The research model was tested using structural equation modeling, namely the partial least squares (PLS-SEM) technique and SmartPLS.FindingsBanking intellectual capital affects banking service provision, banking agility mediates the relationship between intellectual capitals and banking service provision and technology does not moderate the relationship between agility and banking service provision. The size of the company does not moderate the relationship between intellectual capital and banking service provision.Practical implicationsThis work indicates that intellectual capital and the banking agility strategy are critical in the provision of banking service provision for exports.Originality/valueThis work illustrates the effect of banks' intangible resources on the provision of banking services from the perspective of Brazilian export companies.</description><identifier>ISSN: 1746-8809</identifier><identifier>EISSN: 1746-8817</identifier><identifier>DOI: 10.1108/IJOEM-02-2020-0190</identifier><language>eng</language><publisher>Bradford: Emerald Publishing Limited</publisher><subject>Banking ; Banking industry ; Banks ; Brand loyalty ; Companies ; Customer services ; Economic growth ; Emerging markets ; Exports ; Globalization ; Human capital ; Hypotheses ; Intangible assets ; Intellectual capital</subject><ispartof>International journal of emerging markets, 2024-01, Vol.19 (2), p.475-493</ispartof><rights>Emerald Publishing Limited</rights><rights>Emerald Publishing Limited.</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c325t-2a5f17e13696af93d63d222db38e7ff2c2e8b6a249d15b9bb02b4c65c30022953</cites><orcidid>0000-0002-3802-7626 ; 0000-0002-8180-4769 ; 0000-0002-0883-2149</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.emerald.com/insight/content/doi/10.1108/IJOEM-02-2020-0190/full/html$$EHTML$$P50$$Gemerald$$H</linktohtml><link.rule.ids>314,776,780,21674,27901,27902,53219</link.rule.ids></links><search><creatorcontrib>Mataveli, Mara</creatorcontrib><creatorcontrib>Ayala Calvo, Juan-Carlos</creatorcontrib><creatorcontrib>Gil, Alfonso J.</creatorcontrib><title>The role of intellectual capital and service agility in banking service provision: the perspective of Brazilian export companies</title><title>International journal of emerging markets</title><description>PurposeBanks in emerging markets such as Brazil provide a wide range of services to companies to facilitate the export process. The objective of the present study was to analyze, from the perspective of Brazilian export companies, the relationships between banking intellectual capital (human and organizational), banking agility, banking technologies and company size in banking service provision.Design/methodology/approachA sample of 318 Brazilian export companies was surveyed with questionnaires. The research model was tested using structural equation modeling, namely the partial least squares (PLS-SEM) technique and SmartPLS.FindingsBanking intellectual capital affects banking service provision, banking agility mediates the relationship between intellectual capitals and banking service provision and technology does not moderate the relationship between agility and banking service provision. The size of the company does not moderate the relationship between intellectual capital and banking service provision.Practical implicationsThis work indicates that intellectual capital and the banking agility strategy are critical in the provision of banking service provision for exports.Originality/valueThis work illustrates the effect of banks' intangible resources on the provision of banking services from the perspective of Brazilian export companies.</description><subject>Banking</subject><subject>Banking industry</subject><subject>Banks</subject><subject>Brand loyalty</subject><subject>Companies</subject><subject>Customer services</subject><subject>Economic growth</subject><subject>Emerging markets</subject><subject>Exports</subject><subject>Globalization</subject><subject>Human capital</subject><subject>Hypotheses</subject><subject>Intangible assets</subject><subject>Intellectual capital</subject><issn>1746-8809</issn><issn>1746-8817</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2024</creationdate><recordtype>article</recordtype><recordid>eNptkctKBDEQRRtR8PkDrgKuWyvVz7hT8cnIbHQd0ulqjfYkbdIzqCs_3YwjiuCqAjn3pjhJkn0Oh5xDfXR9Mz2_TQFTBIQUuIC1ZItXeZnWNa_Wf84gNpPtEJ4ASpFDuZV83D0S864n5jpm7Eh9T3qcq55pNZgxTmVbFsgvjCamHkxvxrcIskbZZ2Mffq4G7xYmGGeP2RgrB_JhiE1m8dV86tV7jCrL6HVwfmTazQZlDYXdZKNTfaC977mT3F-c351dpZPp5fXZySTVGRZjiqroeEU8K0WpOpG1ZdYiYttkNVVdhxqpbkqFuWh50YimAWxyXRY6A0AURbaTHKx646IvcwqjfHJzb-OTEgWv6ooD1pHCFaW9C8FTJwdvZsq_SQ5yaVp-mZaAcmlaLk3HEFuFSDtrwm8k-gbMAfKI8G9kRl717f-1fz4w-wSP84xY</recordid><startdate>20240123</startdate><enddate>20240123</enddate><creator>Mataveli, Mara</creator><creator>Ayala Calvo, Juan-Carlos</creator><creator>Gil, Alfonso J.</creator><general>Emerald Publishing Limited</general><general>Emerald Group Publishing Limited</general><scope>OQ6</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>8BJ</scope><scope>FQK</scope><scope>JBE</scope><orcidid>https://orcid.org/0000-0002-3802-7626</orcidid><orcidid>https://orcid.org/0000-0002-8180-4769</orcidid><orcidid>https://orcid.org/0000-0002-0883-2149</orcidid></search><sort><creationdate>20240123</creationdate><title>The role of intellectual capital and service agility in banking service provision: the perspective of Brazilian export companies</title><author>Mataveli, Mara ; Ayala Calvo, Juan-Carlos ; Gil, Alfonso J.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c325t-2a5f17e13696af93d63d222db38e7ff2c2e8b6a249d15b9bb02b4c65c30022953</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2024</creationdate><topic>Banking</topic><topic>Banking industry</topic><topic>Banks</topic><topic>Brand loyalty</topic><topic>Companies</topic><topic>Customer services</topic><topic>Economic growth</topic><topic>Emerging markets</topic><topic>Exports</topic><topic>Globalization</topic><topic>Human capital</topic><topic>Hypotheses</topic><topic>Intangible assets</topic><topic>Intellectual capital</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Mataveli, Mara</creatorcontrib><creatorcontrib>Ayala Calvo, Juan-Carlos</creatorcontrib><creatorcontrib>Gil, Alfonso J.</creatorcontrib><collection>ECONIS</collection><collection>CrossRef</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>International Bibliography of the Social Sciences</collection><collection>International Bibliography of the Social Sciences</collection><jtitle>International journal of emerging markets</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Mataveli, Mara</au><au>Ayala Calvo, Juan-Carlos</au><au>Gil, Alfonso J.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>The role of intellectual capital and service agility in banking service provision: the perspective of Brazilian export companies</atitle><jtitle>International journal of emerging markets</jtitle><date>2024-01-23</date><risdate>2024</risdate><volume>19</volume><issue>2</issue><spage>475</spage><epage>493</epage><pages>475-493</pages><issn>1746-8809</issn><eissn>1746-8817</eissn><abstract>PurposeBanks in emerging markets such as Brazil provide a wide range of services to companies to facilitate the export process. 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The size of the company does not moderate the relationship between intellectual capital and banking service provision.Practical implicationsThis work indicates that intellectual capital and the banking agility strategy are critical in the provision of banking service provision for exports.Originality/valueThis work illustrates the effect of banks' intangible resources on the provision of banking services from the perspective of Brazilian export companies.</abstract><cop>Bradford</cop><pub>Emerald Publishing Limited</pub><doi>10.1108/IJOEM-02-2020-0190</doi><tpages>19</tpages><orcidid>https://orcid.org/0000-0002-3802-7626</orcidid><orcidid>https://orcid.org/0000-0002-8180-4769</orcidid><orcidid>https://orcid.org/0000-0002-0883-2149</orcidid></addata></record> |
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| identifier | ISSN: 1746-8809 |
| ispartof | International journal of emerging markets, 2024-01, Vol.19 (2), p.475-493 |
| issn | 1746-8809 1746-8817 |
| language | eng |
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| source | Standard: Emerald eJournal Premier Collection |
| subjects | Banking Banking industry Banks Brand loyalty Companies Customer services Economic growth Emerging markets Exports Globalization Human capital Hypotheses Intangible assets Intellectual capital |
| title | The role of intellectual capital and service agility in banking service provision: the perspective of Brazilian export companies |
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