Reducing Error Rate in Property Tax Declaration Forms through Simplification and Highlighting Instructions

The paper is mixed-method research on reducing administrative burden and, more specifically, the learning costs of filling out a property tax declaration form. It presents the development process of a guidebook, which simplified the instructions and experimentally tested the effectiveness of the gui...

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Veröffentlicht in:	NISPAcee journal of public administration and policy 2023-12, Vol.16 (2), p.171-193
Hauptverfasser:	Sloboda, Matúš, Šmeringaiová, Monika, Pavlovský, Patrik
Format:	Artikel
Sprache:	eng
Schlagworte:	Adults Complex tasks Errors Finance guidebook Guidebooks laboratory experiment Mixed methods research property tax Property taxes salience Simplification Taxation
Online-Zugang:	Volltext
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