Success factors for chat bots from the perspective of an Indian customer

This analysis paper explores the Indian consumer’s approach concerning the performance of chatbots used in the Customer Service Sector. A thorough literature review was performed to determine the factors used to describe chatbots’ performance. Three main factors Efficiency, Effectiveness, and Satisf...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Bhalerao, Deven, Joseph, Shaji
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Chatbots Customer services Effectiveness Literature reviews
Online-Zugang:	Volltext
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