Equilibrium Queueing Strategies in M/G/1 Queues with the Reference Time Effect

Waiting is a major factor influencing the perception of delay-sensitive customers in the service industry. In the process of queueing, some customers often have a psychological expectation of waiting time in the face of uncertain delay information, so that customer service utility depends not only o...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	Methodology and computing in applied probability 2023-12, Vol.25 (4), p.89, Article 89
Hauptverfasser:	Jiang, Tao, Gao, Li, Chai, Xudong
Format:	Artikel
Sprache:	eng
Schlagworte:	Business and Management Customer services Economics Electrical Engineering Equilibrium Heterogeneity Homogeneity Life Sciences Maintenance Mathematics and Statistics Queueing Queues Resource utilization Statistics
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!