Volunteers' perceived preparedness, training, experiences and satisfaction in a mass COVID‐19 pandemic vaccine clinic

In this paper, we present formal and informal volunteers' perceived experiences of a mass vaccination clinic for COVID‐19 in central Texas. Volunteers at one or more of our team's vaccination events responded to an anonymous survey to share perceptions of their preparedness, training exper...

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Veröffentlicht in:Journal of contingencies and crisis management 2023-12, Vol.31 (4), p.740-751
Hauptverfasser: Lin, Li‐Chen, Nnaka, Tonychris O., Horton, Shalonda E., Todd, Ana T., Hanley, Kathryn B., Hecht, Jacklyn, Guillet, Nancy, Bogue, Natalie, Morgan, Stephanie, Johnson, Karen
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container_end_page 751
container_issue 4
container_start_page 740
container_title Journal of contingencies and crisis management
container_volume 31
creator Lin, Li‐Chen
Nnaka, Tonychris O.
Horton, Shalonda E.
Todd, Ana T.
Hanley, Kathryn B.
Hecht, Jacklyn
Guillet, Nancy
Bogue, Natalie
Morgan, Stephanie
Johnson, Karen
description In this paper, we present formal and informal volunteers' perceived experiences of a mass vaccination clinic for COVID‐19 in central Texas. Volunteers at one or more of our team's vaccination events responded to an anonymous survey to share perceptions of their preparedness, training experiences, communication effectiveness and satisfaction, to help us identify opportunities to improve volunteer training and engagement for responses to pandemics. Overall, the volunteers perceived their work to be meaningful, felt prepared and were satisfied with their experiences as volunteers. A dedicated team that communicates well and emphasizes a team approach is key to success, especially in unprecedented situations such as the COVID‐19 pandemic. Implications for future volunteer training and involvement in disaster responses are discussed.
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source Wiley Online Library Journals Frontfile Complete; PAIS Index; EBSCOhost Business Source Complete
subjects Communication
COVID-19
Immunization
Pandemics
Satisfaction
Teams
Training
Volunteers
title Volunteers' perceived preparedness, training, experiences and satisfaction in a mass COVID‐19 pandemic vaccine clinic
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