Antecedents and outcomes of use experience of airport service robot: The stimulus-organism-response (S-O-R) framework

This study empirically explores passengers’ emotional experience of using airport service robots from the perspective of the stimulus-organism-response (S-O-R) framework. Our proposed model hypothesizes that stimuli, which is the functional value and coolness of using the airport service robots, lea...

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Veröffentlicht in:	Journal of vacation marketing 2023-10, Vol.29 (4), p.570-583
Hauptverfasser:	Chen, Ching-Fu, V.G., Girish
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
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