Web-User Satisfaction: An Exploratory Study

This paper studies the relationship between Web page download time and various elements of user satisfaction. These elements include content, format, ease of use, appeal of graphics and responsiveness. The approach that was followed to test the hypotheses was a controlled experiment where the users...

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Veröffentlicht in:	Journal of organizational and end user computing 2000-10, Vol.12 (4), p.3-10
Hauptverfasser:	Otto, James R, Najdawi, Mohammad K, Caron, Karen M
Format:	Artikel
Sprache:	eng
Schlagworte:	Appeals Computation Delay Downloading End users User satisfaction Websites World Wide Web
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description	This paper studies the relationship between Web page download time and various elements of user satisfaction. These elements include content, format, ease of use, appeal of graphics and responsiveness. The approach that was followed to test the hypotheses was a controlled experiment where the users were provided with several Web pages. The download time of the Web pages was varied and controlled by the administrators. A questionnaire was used to assess the user’s level of satisfaction. Surprisingly, delays of 15 seconds or less did not appear to impact a user’s overall level of satisfaction. In the process, the paper highlights the strategic implication of corporate Web sites and makes several recommendations in that regard.
doi_str_mv	10.4018/joeuc.2000100101
format	Article
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subjects	Appeals Computation Delay Downloading End users User satisfaction Websites World Wide Web
title	Web-User Satisfaction: An Exploratory Study
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