A Look At The Modernization Of Public Management And Quality Of Attention To Citizens: Systemic Review

Public management in Peru has serious shortcomings, especially in the field of human resources. It is a priority to resume the processes of improvement in order to move towards a modern state that serves the citizen. The COVID 19 pandemic continues to wreak havoc in the country. Many of the problems that have arisen as a result of the pandemic could have been addressed much more satisfactorily if the State had better management skills. Public management means the ability to correctly and efficiently manage state resources in order to meet the needs of citizens. While one of the issues that citizens complain about most is the various procedures one has to do to access a public service, they consider that there is a lot of bureaucracy and that it prevents their needs from being met. Therefore, this article discusses the impact of implementation of the latest reform policies on the service provided by the public sector in our country. To identify the extent to which the modernization of public management has led to a higher quality of service provided in state institutions