Innovation in Public Services: The Case of Moroccan Government
Public service innovation and New public Management’ are two domains of research that have been developed independently. However, they share a common concept that is ‘Public service’. To improve the efficiency of public services, understanding the public value delivered to citizens is essential. Bus...
Gespeichert in:
| Veröffentlicht in: | Lex localis-journal of local self-government 2022-10, Vol.20 (4), p.989-1010 |
|---|---|
| Hauptverfasser: | , , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 1010 |
|---|---|
| container_issue | 4 |
| container_start_page | 989 |
| container_title | Lex localis-journal of local self-government |
| container_volume | 20 |
| creator | Benaddi, Hanane Hannad, Yaâcoub Kettani, Elyoussfi El Askour, Mohamed |
| description | Public service innovation and New public Management’ are two domains of research that have been developed independently. However, they share a common concept that is ‘Public service’. To improve the efficiency of public services, understanding the public value delivered to citizens is essential. Business model innovation allows evaluating the value created for consumers and pinpoint exactly citizen’s needs and expectations. This paper presents a new approach to innovate public services and identify opportunities to enhance public service delivery. The 5W1H business model allows to analyze public services, how are they created, who are their consumers, when and where are they provided and what public value are delivered. We support our argument with findings from a study conducted by the Moroccan Ministry of Administration and Public Service Reform. The results indicate that the classification of public services according to the public value is a baseline for improving the process of their delivery and the need for serious reflection to strengthen the digital transformation of administrative procedures. |
| doi_str_mv | 10.4335/20.4.989-1010(2022) |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_journals_2847081751</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2847081751</sourcerecordid><originalsourceid>FETCH-LOGICAL-c141t-26398c7b5f44756c511c22c387c82882c7f86c2531029e7884ec8b80b306d16a3</originalsourceid><addsrcrecordid>eNpNkEFLAzEQhYMoWGp_gZeAFz1szUw2m1kPghSthYqC9Rx2Yxa3tElNtgv-e7fUg3P55vB4Dz7GLkFMcynVLQ6cllRmIEBco0C8OWEjUASZkjo__fefs0lKazGcElAgjdj9wvvQV10bPG89f9vXm9bydxf71rp0x1dfjs-q5Hho-EuIwdrK83noXfRb57sLdtZUm-Qmfxyzj6fH1ew5W77OF7OHZWYhhy7DQpZkda2aPNeqsArAIlpJ2hISodUNFRaVBIGl00S5s1STqKUoPqGo5JhdHXt3MXzvXerMOuyjHyYNUq4FgVYwpPCYsjGkFF1jdrHdVvHHgDAHVwYHmsGVObgyB1fyF0omWMg</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2847081751</pqid></control><display><type>article</type><title>Innovation in Public Services: The Case of Moroccan Government</title><source>PAIS Index</source><source>Worldwide Political Science Abstracts</source><source>EBSCO_Political Science Complete</source><creator>Benaddi, Hanane ; Hannad, Yaâcoub ; Kettani, Elyoussfi El ; Askour, Mohamed</creator><creatorcontrib>Benaddi, Hanane ; Hannad, Yaâcoub ; Kettani, Elyoussfi El ; Askour, Mohamed</creatorcontrib><description>Public service innovation and New public Management’ are two domains of research that have been developed independently. However, they share a common concept that is ‘Public service’. To improve the efficiency of public services, understanding the public value delivered to citizens is essential. Business model innovation allows evaluating the value created for consumers and pinpoint exactly citizen’s needs and expectations. This paper presents a new approach to innovate public services and identify opportunities to enhance public service delivery. The 5W1H business model allows to analyze public services, how are they created, who are their consumers, when and where are they provided and what public value are delivered. We support our argument with findings from a study conducted by the Moroccan Ministry of Administration and Public Service Reform. The results indicate that the classification of public services according to the public value is a baseline for improving the process of their delivery and the need for serious reflection to strengthen the digital transformation of administrative procedures.</description><identifier>ISSN: 1581-5374</identifier><identifier>EISSN: 1581-5374</identifier><identifier>DOI: 10.4335/20.4.989-1010(2022)</identifier><language>eng</language><publisher>Maribor: Institute for Local Self-Government and Public Procurement Maribor</publisher><subject>Administrative procedure ; Business models ; Classification ; Consumers ; Dictionaries ; Electronic government ; Innovations ; New public management ; Public administration ; Public sector ; Public services ; Transformation ; Value</subject><ispartof>Lex localis-journal of local self-government, 2022-10, Vol.20 (4), p.989-1010</ispartof><rights>Copyright Institute for Local Self-Government and Public Procurement Maribor Oct 2022</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,780,784,12845,27866,27924,27925</link.rule.ids></links><search><creatorcontrib>Benaddi, Hanane</creatorcontrib><creatorcontrib>Hannad, Yaâcoub</creatorcontrib><creatorcontrib>Kettani, Elyoussfi El</creatorcontrib><creatorcontrib>Askour, Mohamed</creatorcontrib><title>Innovation in Public Services: The Case of Moroccan Government</title><title>Lex localis-journal of local self-government</title><description>Public service innovation and New public Management’ are two domains of research that have been developed independently. However, they share a common concept that is ‘Public service’. To improve the efficiency of public services, understanding the public value delivered to citizens is essential. Business model innovation allows evaluating the value created for consumers and pinpoint exactly citizen’s needs and expectations. This paper presents a new approach to innovate public services and identify opportunities to enhance public service delivery. The 5W1H business model allows to analyze public services, how are they created, who are their consumers, when and where are they provided and what public value are delivered. We support our argument with findings from a study conducted by the Moroccan Ministry of Administration and Public Service Reform. The results indicate that the classification of public services according to the public value is a baseline for improving the process of their delivery and the need for serious reflection to strengthen the digital transformation of administrative procedures.</description><subject>Administrative procedure</subject><subject>Business models</subject><subject>Classification</subject><subject>Consumers</subject><subject>Dictionaries</subject><subject>Electronic government</subject><subject>Innovations</subject><subject>New public management</subject><subject>Public administration</subject><subject>Public sector</subject><subject>Public services</subject><subject>Transformation</subject><subject>Value</subject><issn>1581-5374</issn><issn>1581-5374</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><sourceid>7TQ</sourceid><sourceid>7UB</sourceid><sourceid>8G5</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><sourceid>GUQSH</sourceid><sourceid>M2O</sourceid><recordid>eNpNkEFLAzEQhYMoWGp_gZeAFz1szUw2m1kPghSthYqC9Rx2Yxa3tElNtgv-e7fUg3P55vB4Dz7GLkFMcynVLQ6cllRmIEBco0C8OWEjUASZkjo__fefs0lKazGcElAgjdj9wvvQV10bPG89f9vXm9bydxf71rp0x1dfjs-q5Hho-EuIwdrK83noXfRb57sLdtZUm-Qmfxyzj6fH1ew5W77OF7OHZWYhhy7DQpZkda2aPNeqsArAIlpJ2hISodUNFRaVBIGl00S5s1STqKUoPqGo5JhdHXt3MXzvXerMOuyjHyYNUq4FgVYwpPCYsjGkFF1jdrHdVvHHgDAHVwYHmsGVObgyB1fyF0omWMg</recordid><startdate>20221001</startdate><enddate>20221001</enddate><creator>Benaddi, Hanane</creator><creator>Hannad, Yaâcoub</creator><creator>Kettani, Elyoussfi El</creator><creator>Askour, Mohamed</creator><general>Institute for Local Self-Government and Public Procurement Maribor</general><scope>AAYXX</scope><scope>CITATION</scope><scope>0-V</scope><scope>3V.</scope><scope>7TQ</scope><scope>7UB</scope><scope>7XB</scope><scope>8BJ</scope><scope>8FK</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BYOGL</scope><scope>CCPQU</scope><scope>DHY</scope><scope>DON</scope><scope>DPSOV</scope><scope>DWQXO</scope><scope>FQK</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>JBE</scope><scope>KC-</scope><scope>M2L</scope><scope>M2O</scope><scope>MBDVC</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>Q9U</scope></search><sort><creationdate>20221001</creationdate><title>Innovation in Public Services: The Case of Moroccan Government</title><author>Benaddi, Hanane ; Hannad, Yaâcoub ; Kettani, Elyoussfi El ; Askour, Mohamed</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c141t-26398c7b5f44756c511c22c387c82882c7f86c2531029e7884ec8b80b306d16a3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Administrative procedure</topic><topic>Business models</topic><topic>Classification</topic><topic>Consumers</topic><topic>Dictionaries</topic><topic>Electronic government</topic><topic>Innovations</topic><topic>New public management</topic><topic>Public administration</topic><topic>Public sector</topic><topic>Public services</topic><topic>Transformation</topic><topic>Value</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Benaddi, Hanane</creatorcontrib><creatorcontrib>Hannad, Yaâcoub</creatorcontrib><creatorcontrib>Kettani, Elyoussfi El</creatorcontrib><creatorcontrib>Askour, Mohamed</creatorcontrib><collection>CrossRef</collection><collection>ProQuest Social Sciences Premium Collection【Remote access available】</collection><collection>ProQuest Central (Corporate)</collection><collection>PAIS Index</collection><collection>Worldwide Political Science Abstracts</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>Research Library (Alumni Edition)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest Central UK/Ireland</collection><collection>Social Science Premium Collection</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>East Europe, Central Europe Database</collection><collection>ProQuest One Community College</collection><collection>PAIS International</collection><collection>PAIS International (Ovid)</collection><collection>Politics Collection</collection><collection>ProQuest Central Korea</collection><collection>International Bibliography of the Social Sciences</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>International Bibliography of the Social Sciences</collection><collection>ProQuest Politics Collection</collection><collection>Political Science Database (Proquest)</collection><collection>ProQuest research library</collection><collection>Research Library (Corporate)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest Central Basic</collection><jtitle>Lex localis-journal of local self-government</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Benaddi, Hanane</au><au>Hannad, Yaâcoub</au><au>Kettani, Elyoussfi El</au><au>Askour, Mohamed</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Innovation in Public Services: The Case of Moroccan Government</atitle><jtitle>Lex localis-journal of local self-government</jtitle><date>2022-10-01</date><risdate>2022</risdate><volume>20</volume><issue>4</issue><spage>989</spage><epage>1010</epage><pages>989-1010</pages><issn>1581-5374</issn><eissn>1581-5374</eissn><abstract>Public service innovation and New public Management’ are two domains of research that have been developed independently. However, they share a common concept that is ‘Public service’. To improve the efficiency of public services, understanding the public value delivered to citizens is essential. Business model innovation allows evaluating the value created for consumers and pinpoint exactly citizen’s needs and expectations. This paper presents a new approach to innovate public services and identify opportunities to enhance public service delivery. The 5W1H business model allows to analyze public services, how are they created, who are their consumers, when and where are they provided and what public value are delivered. We support our argument with findings from a study conducted by the Moroccan Ministry of Administration and Public Service Reform. The results indicate that the classification of public services according to the public value is a baseline for improving the process of their delivery and the need for serious reflection to strengthen the digital transformation of administrative procedures.</abstract><cop>Maribor</cop><pub>Institute for Local Self-Government and Public Procurement Maribor</pub><doi>10.4335/20.4.989-1010(2022)</doi><tpages>22</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1581-5374 |
| ispartof | Lex localis-journal of local self-government, 2022-10, Vol.20 (4), p.989-1010 |
| issn | 1581-5374 1581-5374 |
| language | eng |
| recordid | cdi_proquest_journals_2847081751 |
| source | PAIS Index; Worldwide Political Science Abstracts; EBSCO_Political Science Complete |
| subjects | Administrative procedure Business models Classification Consumers Dictionaries Electronic government Innovations New public management Public administration Public sector Public services Transformation Value |
| title | Innovation in Public Services: The Case of Moroccan Government |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-01T08%3A44%3A32IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Innovation%20in%20Public%20Services:%20The%20Case%20of%20Moroccan%20Government&rft.jtitle=Lex%20localis-journal%20of%20local%20self-government&rft.au=Benaddi,%20Hanane&rft.date=2022-10-01&rft.volume=20&rft.issue=4&rft.spage=989&rft.epage=1010&rft.pages=989-1010&rft.issn=1581-5374&rft.eissn=1581-5374&rft_id=info:doi/10.4335/20.4.989-1010(2022)&rft_dat=%3Cproquest_cross%3E2847081751%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2847081751&rft_id=info:pmid/&rfr_iscdi=true |