Engaging Business Customers Through Online Experiences in Different Cultures
Engaging customers online through effective customer experience design is critical, as practitioners and researchers agree that engaged customers contribute value to firms. However, in the multinational business-to-business context—due to its complex decision-making processes, which involve various...
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Veröffentlicht in: | Journal of international marketing (East Lansing, Mich.) Mich.), 2023-09, Vol.31 (3), p.59-79 |
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Sprache: | eng |
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