User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay

The availability of low-cost Software-as-a-Service (SaaS) has made personal characteristics important in understanding technology adoption. This study examines how positive psychological capital (PsyCap) affects adoption of enterprise information system (EIS) using the Technology Acceptance Model (T...

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Veröffentlicht in:Service business 2023-06, Vol.17 (2), p.477-497
Hauptverfasser: Lee, Sang-Heui, Fogliasso, Christine E., Jung, Seunghye, Shin, M. Minsuk, Shum, Connie
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container_end_page 497
container_issue 2
container_start_page 477
container_title Service business
container_volume 17
creator Lee, Sang-Heui
Fogliasso, Christine E.
Jung, Seunghye
Shin, M. Minsuk
Shum, Connie
description The availability of low-cost Software-as-a-Service (SaaS) has made personal characteristics important in understanding technology adoption. This study examines how positive psychological capital (PsyCap) affects adoption of enterprise information system (EIS) using the Technology Acceptance Model (TAM). Data from 329 users was analyzed using structural equation modeling, finding perceived ease of use and usefulness influenced adoption intentions. Users with high PsyCap are more likely to adopt if they perceive the system as useful, while those with low PsyCap are not influenced by perceived ease of use or usefulness. Understanding personal characteristics like PsyCap is important in promoting EIS adoption.
doi_str_mv 10.1007/s11628-023-00534-y
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subjects Business and Management
Empirical Article
Employees
Human Resource Management
Hypotheses
Information systems
Management
Perceptions
Quality of service
Software services
Structural equation modeling
Success
Technology Acceptance Model
Technology adoption
User training
title User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay
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