Establishing Levels of Service as the Foundation of Utility Asset Management

Key Takeaways Levels of service (LoS) are a crucial component of a successful, comprehensive asset management approach. This article sets out a framework for developing LoS, including descriptions of elements, definitions of terms, and the where and why to employ different types of metrics. Stages of asset management centered on developing and supporting LoS are ranked in a maturity scale; the stages help water utilities assess their current levels and next steps.