Improve customer churn prediction through the proposed PCA-PSO-K means algorithm in the communication industry

Customer churn prediction is one of the areas in Customer Relationship Management that differentiates loyal customers from factors that have a negative impact on business growth. Hence, various machine learning-based methods have been developed by researchers to accurately predict customer churn. Ho...

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Veröffentlicht in:	The Journal of supercomputing 2023-04, Vol.79 (6), p.6871-6888
Hauptverfasser:	Sadeghi, Maryam, Dehkordi, Mohammad Naderi, Barekatain, Behrang, Khani, Naser
Format:	Artikel
Sprache:	eng
Schlagworte:	Algorithms Centroids Compilers Computer Science Correlation coefficients Customer satisfaction Customers Datasets Interpreters Machine learning Particle swarm optimization Principal components analysis Processor Architectures Programming Languages
Online-Zugang:	Volltext
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