Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution
This study examines the normative effects of gender context on emotional labor. Those effects had been observed, in the frame of an organization (hospital) and with three agents: manager, employee (hospital hostesses) and customer (patients/patients’ relatives). In this regard twenty-five semi-struc...
Gespeichert in:
| Veröffentlicht in: | Ege Akademik Bakis (Ege Academic Review) 2023-01, Vol.23 (1), p.43-58 |
|---|---|
| Hauptverfasser: | , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 58 |
|---|---|
| container_issue | 1 |
| container_start_page | 43 |
| container_title | Ege Akademik Bakis (Ege Academic Review) |
| container_volume | 23 |
| creator | ÜNLÜ, Onur YÜRÜR, Senay GEZEGEN ÜNLÜ, Sevim |
| description | This study examines the normative effects of gender context on emotional labor. Those effects had been observed, in the frame of an organization (hospital) and with three agents: manager, employee (hospital hostesses) and customer (patients/patients’ relatives). In this regard twenty-five semi-structured interviews and one focus group meeting were conducted in Yalova. According to our findings; as a survival practice, hospitals conform to the institution of gender via formal (job description, customer satisfaction policies) and informal organization designs (norms directing the related job descriptions). The agents of this conformity play an active role in the reproduction and continuity of “normative role of the gender context on behavior” and “gender-based inequalities”. This study intends to overcome the limitations of Hochschild’s emotion theory in order to explain those normative effects of the context, with the help of New Institutional Theory and Norm Theory. |
| doi_str_mv | 10.21121/eab.1077907 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_journals_2769288039</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2769288039</sourcerecordid><originalsourceid>FETCH-LOGICAL-c188t-1776af7e9cc02405eea876819ccd591a2ec72daf2be98698b37621089df3cef53</originalsourceid><addsrcrecordid>eNotkE9LAzEQxXNQsNTe_AABr27NH3eT4KkstS0Ue1HwFrK7kxrpbmqSCvXTm9qehsf85jHvIXRHyZRRyugjmGZKiRCKiCs0opzwgij1cYMmMbqGkFIR9iTLEdouYOggQIfnvU_OD2aH16bx4RnPIp7hVx96k9wP4NoPNguXjthbvPRx71KGN2FrBvdrTrcRJ4_TJ-CzKV4NMbl0OK1u0bU1uwiTyxyj95f5W70s1pvFqp6ti5ZKmQoqRGWsANW2-UFSAhgpKkmz7kpFDYNWsM5Y1oCSlZINFxWjRKrO8hZsycfo_uy7D_77ADHpL38IOVXUTFSKSUm4ytTDmWqDjzGA1fvgehOOmhL936DODepLg_wPIlFmkA</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2769288039</pqid></control><display><type>article</type><title>Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution</title><source>EBSCOhost Business Source Complete</source><source>EZB-FREE-00999 freely available EZB journals</source><creator>ÜNLÜ, Onur ; YÜRÜR, Senay ; GEZEGEN ÜNLÜ, Sevim</creator><creatorcontrib>ÜNLÜ, Onur ; YÜRÜR, Senay ; GEZEGEN ÜNLÜ, Sevim</creatorcontrib><description>This study examines the normative effects of gender context on emotional labor. Those effects had been observed, in the frame of an organization (hospital) and with three agents: manager, employee (hospital hostesses) and customer (patients/patients’ relatives). In this regard twenty-five semi-structured interviews and one focus group meeting were conducted in Yalova. According to our findings; as a survival practice, hospitals conform to the institution of gender via formal (job description, customer satisfaction policies) and informal organization designs (norms directing the related job descriptions). The agents of this conformity play an active role in the reproduction and continuity of “normative role of the gender context on behavior” and “gender-based inequalities”. This study intends to overcome the limitations of Hochschild’s emotion theory in order to explain those normative effects of the context, with the help of New Institutional Theory and Norm Theory.</description><identifier>ISSN: 1303-099X</identifier><identifier>DOI: 10.21121/eab.1077907</identifier><language>eng</language><publisher>Izmir: Ege University Faculty of Economics and Administrative Sciences</publisher><subject>Conformity ; Emotional regulation ; Emotions ; Gender differences ; Institutionalism ; Norms ; Sex roles ; Social interaction ; Social structure ; Stereotypes ; Work environment</subject><ispartof>Ege Akademik Bakis (Ege Academic Review), 2023-01, Vol.23 (1), p.43-58</ispartof><rights>Copyright Ege University Faculty of Economics and Administrative Sciences Jan 2023</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c188t-1776af7e9cc02405eea876819ccd591a2ec72daf2be98698b37621089df3cef53</cites><orcidid>0000-0002-2126-5468</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,780,784,27924,27925</link.rule.ids></links><search><creatorcontrib>ÜNLÜ, Onur</creatorcontrib><creatorcontrib>YÜRÜR, Senay</creatorcontrib><creatorcontrib>GEZEGEN ÜNLÜ, Sevim</creatorcontrib><title>Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution</title><title>Ege Akademik Bakis (Ege Academic Review)</title><description>This study examines the normative effects of gender context on emotional labor. Those effects had been observed, in the frame of an organization (hospital) and with three agents: manager, employee (hospital hostesses) and customer (patients/patients’ relatives). In this regard twenty-five semi-structured interviews and one focus group meeting were conducted in Yalova. According to our findings; as a survival practice, hospitals conform to the institution of gender via formal (job description, customer satisfaction policies) and informal organization designs (norms directing the related job descriptions). The agents of this conformity play an active role in the reproduction and continuity of “normative role of the gender context on behavior” and “gender-based inequalities”. This study intends to overcome the limitations of Hochschild’s emotion theory in order to explain those normative effects of the context, with the help of New Institutional Theory and Norm Theory.</description><subject>Conformity</subject><subject>Emotional regulation</subject><subject>Emotions</subject><subject>Gender differences</subject><subject>Institutionalism</subject><subject>Norms</subject><subject>Sex roles</subject><subject>Social interaction</subject><subject>Social structure</subject><subject>Stereotypes</subject><subject>Work environment</subject><issn>1303-099X</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2023</creationdate><recordtype>article</recordtype><sourceid>8G5</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><sourceid>GUQSH</sourceid><sourceid>M2O</sourceid><recordid>eNotkE9LAzEQxXNQsNTe_AABr27NH3eT4KkstS0Ue1HwFrK7kxrpbmqSCvXTm9qehsf85jHvIXRHyZRRyugjmGZKiRCKiCs0opzwgij1cYMmMbqGkFIR9iTLEdouYOggQIfnvU_OD2aH16bx4RnPIp7hVx96k9wP4NoPNguXjthbvPRx71KGN2FrBvdrTrcRJ4_TJ-CzKV4NMbl0OK1u0bU1uwiTyxyj95f5W70s1pvFqp6ti5ZKmQoqRGWsANW2-UFSAhgpKkmz7kpFDYNWsM5Y1oCSlZINFxWjRKrO8hZsycfo_uy7D_77ADHpL38IOVXUTFSKSUm4ytTDmWqDjzGA1fvgehOOmhL936DODepLg_wPIlFmkA</recordid><startdate>20230101</startdate><enddate>20230101</enddate><creator>ÜNLÜ, Onur</creator><creator>YÜRÜR, Senay</creator><creator>GEZEGEN ÜNLÜ, Sevim</creator><general>Ege University Faculty of Economics and Administrative Sciences</general><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>87Z</scope><scope>8FK</scope><scope>8FL</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>EDSIH</scope><scope>FRNLG</scope><scope>F~G</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>K60</scope><scope>K6~</scope><scope>L.-</scope><scope>M0C</scope><scope>M2O</scope><scope>MBDVC</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>Q9U</scope><orcidid>https://orcid.org/0000-0002-2126-5468</orcidid></search><sort><creationdate>20230101</creationdate><title>Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution</title><author>ÜNLÜ, Onur ; YÜRÜR, Senay ; GEZEGEN ÜNLÜ, Sevim</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c188t-1776af7e9cc02405eea876819ccd591a2ec72daf2be98698b37621089df3cef53</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2023</creationdate><topic>Conformity</topic><topic>Emotional regulation</topic><topic>Emotions</topic><topic>Gender differences</topic><topic>Institutionalism</topic><topic>Norms</topic><topic>Sex roles</topic><topic>Social interaction</topic><topic>Social structure</topic><topic>Stereotypes</topic><topic>Work environment</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>ÜNLÜ, Onur</creatorcontrib><creatorcontrib>YÜRÜR, Senay</creatorcontrib><creatorcontrib>GEZEGEN ÜNLÜ, Sevim</creatorcontrib><collection>CrossRef</collection><collection>ProQuest Central (Corporate)</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Global (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>Research Library (Alumni Edition)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central Korea</collection><collection>Turkey Database</collection><collection>Business Premium Collection (Alumni)</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Global</collection><collection>Research Library</collection><collection>Research Library (Corporate)</collection><collection>ProQuest One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central Basic</collection><jtitle>Ege Akademik Bakis (Ege Academic Review)</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>ÜNLÜ, Onur</au><au>YÜRÜR, Senay</au><au>GEZEGEN ÜNLÜ, Sevim</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution</atitle><jtitle>Ege Akademik Bakis (Ege Academic Review)</jtitle><date>2023-01-01</date><risdate>2023</risdate><volume>23</volume><issue>1</issue><spage>43</spage><epage>58</epage><pages>43-58</pages><issn>1303-099X</issn><abstract>This study examines the normative effects of gender context on emotional labor. Those effects had been observed, in the frame of an organization (hospital) and with three agents: manager, employee (hospital hostesses) and customer (patients/patients’ relatives). In this regard twenty-five semi-structured interviews and one focus group meeting were conducted in Yalova. According to our findings; as a survival practice, hospitals conform to the institution of gender via formal (job description, customer satisfaction policies) and informal organization designs (norms directing the related job descriptions). The agents of this conformity play an active role in the reproduction and continuity of “normative role of the gender context on behavior” and “gender-based inequalities”. This study intends to overcome the limitations of Hochschild’s emotion theory in order to explain those normative effects of the context, with the help of New Institutional Theory and Norm Theory.</abstract><cop>Izmir</cop><pub>Ege University Faculty of Economics and Administrative Sciences</pub><doi>10.21121/eab.1077907</doi><tpages>16</tpages><orcidid>https://orcid.org/0000-0002-2126-5468</orcidid><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1303-099X |
| ispartof | Ege Akademik Bakis (Ege Academic Review), 2023-01, Vol.23 (1), p.43-58 |
| issn | 1303-099X |
| language | eng |
| recordid | cdi_proquest_journals_2769288039 |
| source | EBSCOhost Business Source Complete; EZB-FREE-00999 freely available EZB journals |
| subjects | Conformity Emotional regulation Emotions Gender differences Institutionalism Norms Sex roles Social interaction Social structure Stereotypes Work environment |
| title | Gendered Emotional Labor; As A Normative Conformity of Hospital Organizations to the Gender Institution |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-24T18%3A29%3A44IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Gendered%20Emotional%20Labor;%20As%20A%20Normative%20Conformity%20of%20Hospital%20Organizations%20to%20the%20Gender%20Institution&rft.jtitle=Ege%20Akademik%20Bakis%20(Ege%20Academic%20Review)&rft.au=%C3%9CNL%C3%9C,%20Onur&rft.date=2023-01-01&rft.volume=23&rft.issue=1&rft.spage=43&rft.epage=58&rft.pages=43-58&rft.issn=1303-099X&rft_id=info:doi/10.21121/eab.1077907&rft_dat=%3Cproquest_cross%3E2769288039%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2769288039&rft_id=info:pmid/&rfr_iscdi=true |