Effect of manufacturer's flexible returns policy in a duopolistic competition

PurposeFlexible return policies are offered by the manufacturers to encourage the retailers announcing a lenient returns scheme to their customers.Design/methodology/approachThis study considers the distribution of durable products in a supply chain where the demand is sensitive to sales effort and...

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Veröffentlicht in:	Benchmarking : an international journal 2023-01, Vol.30 (1), p.256-280
Hauptverfasser:	Yamini, S., Gajanand, M.S.
Format:	Artikel
Sprache:	eng
Schlagworte:	Chain stores Competition Condoms Consumers Customer services Customers Monopolies Process controls Product returns Profitability Profits Purchasing Refunds Retail stores Risk perception Sales Supply chains
Online-Zugang:	Volltext
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