Improving self-reported empathy and communication skills through harm in healthcare response training

Objective Communication and Resolution Programs (CRP) were developed to equip healthcare organizations with tools to respond when physical and psychological harm occurs. Our objective was to assess development of empathic behaviors and communication skills through CRP training based upon the Agency...

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Veröffentlicht in:	Journal of patient safety and risk management 2021-12, Vol.26 (6), p.251-260
Hauptverfasser:	Samuels, Aimee, Broome, Marion E., McDonald, Timothy B., Peterson, Chii-Hui, Thompson, Julie A.
Format:	Artikel
Sprache:	eng
Schlagworte:	Cognitive complexity Communication Communication skills training Empathy Evaluation Health care industry Medical research Self evaluation Self report Social development Statistical significance Workforce
Online-Zugang:	Volltext
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