Smart city services: an empirical analysis of citizen preferences
In times of increasing urbanization worldwide, smart city management is becoming increasingly important. In this regard, successful implementation requires not only the creation of technological foundations but also, in particular, the inclusion and engagement of the citizens of the respective "...
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| Veröffentlicht in: | Public organization review 2022-12, Vol.22 (4), p.1063-1080 |
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| container_title | Public organization review |
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| creator | Wirtz, Bernd W. Becker, Marcel Schmidt, Florian W. |
| description | In times of increasing urbanization worldwide, smart city management is becoming increasingly important. In this regard, successful implementation requires not only the creation of technological foundations but also, in particular, the inclusion and engagement of the citizens of the respective "smart city" (SC). Despite their recognized importance, knowledge concerning their needs and preferences is currently still rather limited. By surveying 906 citizens of a SC, this study provides comprehensive insights into the preference and relevance structure of digital SC services from a citizen perspective. To compare and contrast, the findings are finally cross-referenced with survey results from public officials. |
| doi_str_mv | 10.1007/s11115-021-00562-0 |
| format | Article |
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| subjects | Citizens Citizenship Economic growth Economic Policy Internet of Things Management Participation Political Science Political Science and International Relations Political Science and International Studies Public Administration Public Finance Public officials Public sector Public services Quality of life Smart cities Stakeholders Success Sustainability Urbanization |
| title | Smart city services: an empirical analysis of citizen preferences |
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