The Roles of Service Recovery and Perceived Justice on Post-Recovery Satisfaction in M-Commerce

Mobile commerce is a fast-growing industry expected to grow continuously thanks to the wide acceptance of mobile phones and the worldwide 4G infrastructure. Previous research on m-commerce mostly focused on theory, technology acceptance, and legal issues, while service failure and recovery in m-comm...

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Veröffentlicht in:	Sustainability 2022-11, Vol.14 (22), p.14838
Hauptverfasser:	Liao, Ying Kai, Wu, Chih Ying, Truong, Giang Nu To, Do, Yen Thi
Format:	Artikel
Sprache:	eng
Schlagworte:	Cell phones Cellular telephones Customer relations Customer satisfaction Customer services Electronic commerce Failure Legal issues Marketing research Mobile applications Mobile commerce Service restoration Social exchange theory Sustainability
Online-Zugang:	Volltext
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