Organizational readiness to change to lean manufacturing among manufacturing small and medium enterprises: Mediating effect of customer relations
Effective lean deployment among manufacturing small and medium enterprises has been hampered due to the absence of an integrated readiness model to assess organizational readiness for change. Hence, the study assesses readiness for lean within manufacturing SMEs by examining the mediating role of cu...
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description | Effective lean deployment among manufacturing small and medium enterprises has been hampered due to the absence of an integrated readiness model to assess organizational readiness for change. Hence, the study assesses readiness for lean within manufacturing SMEs by examining the mediating role of customer relations on Lean readiness factors, i.e., organizational culture, leadership/top management, employee relations, planning & control and process management, and organizational readiness for change to lean. The study was conducted empirically by distributing four hundred and fourteen questionnaires to manufacturing SMEs' owners/managers in Nigeria. Responses were examined via partial least square structured equation modelling using SMARTPLS3.2. The findings revealed that Customer relations mediate the relationship between leadership top management, organizational culture, process management, planning & control on organizational readiness for change (change efficacy and change commitment). However, Customer relations do not mediate employee relations and organizational readiness for change (change efficacy and change commitment). The study is unique because it examines the indirect effect of customer relations on organizational readiness to mitigate implementation failure. |
doi_str_mv | 10.1063/5.0104081 |
format | Conference Proceeding |
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Hence, the study assesses readiness for lean within manufacturing SMEs by examining the mediating role of customer relations on Lean readiness factors, i.e., organizational culture, leadership/top management, employee relations, planning & control and process management, and organizational readiness for change to lean. The study was conducted empirically by distributing four hundred and fourteen questionnaires to manufacturing SMEs' owners/managers in Nigeria. Responses were examined via partial least square structured equation modelling using SMARTPLS3.2. The findings revealed that Customer relations mediate the relationship between leadership top management, organizational culture, process management, planning & control on organizational readiness for change (change efficacy and change commitment). However, Customer relations do not mediate employee relations and organizational readiness for change (change efficacy and change commitment). 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The study is unique because it examines the indirect effect of customer relations on organizational readiness to mitigate implementation failure.</description><subject>Corporate culture</subject><subject>Customer relations</subject><subject>Customer satisfaction</subject><subject>Customers</subject><subject>Effectiveness</subject><subject>Employee relations</subject><subject>Leadership</subject><subject>Lean manufacturing</subject><subject>Manufacturing</subject><subject>Organizational aspects</subject><subject>Process management</subject><subject>Small & medium sized enterprises-SME</subject><subject>Small business</subject><issn>0094-243X</issn><issn>1551-7616</issn><fulltext>true</fulltext><rsrctype>conference_proceeding</rsrctype><creationdate>2022</creationdate><recordtype>conference_proceeding</recordtype><recordid>eNp9kE1LxDAQhoMouK4e_AcBb0LXSdM0W2-y-AUre1HwVrLNZO3SJjVpBf0X_mOzHyBevMwMw8P7zryEnDOYMMj5lZgAgwym7ICMmBAskTnLD8kIoMiSNOOvx-QkhDVAWkg5HZHvhV8pW3-pvnZWNdSj0rXFEGjvaPWm7Ao3U4PK0lbZwaiqH3xtV1S1Lta_u9CqpqHKatqiroeWou3Rd74OGK7pU9xFn8ihMVj11BlaDaF3Lfpo3GxvCKfkyKgm4Nm-j8nL3e3z7CGZL-4fZzfzpEuBs4RluclkplnOUUIqmOEFFlxIAMAllyJFpjQ3aW6Y0BqEMdOiWGZZrqRGteRjcrHT7bx7HzD05doNPmYQylTydAosikTqckeFqu63B5bxnVb5z5JBuYm8FOU-8v_gD-d_wbLThv8AXmmEzQ</recordid><startdate>20221107</startdate><enddate>20221107</enddate><creator>Inuwa, Mohammed</creator><creator>Rahim, Suzari Abdul</creator><general>American Institute of Physics</general><scope>8FD</scope><scope>H8D</scope><scope>L7M</scope></search><sort><creationdate>20221107</creationdate><title>Organizational readiness to change to lean manufacturing among manufacturing small and medium enterprises: Mediating effect of customer relations</title><author>Inuwa, Mohammed ; Rahim, Suzari Abdul</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-p2031-146f474d163e70251f39e9357000eb3752e1ad3f26f15dd05ff899b446a7deab3</frbrgroupid><rsrctype>conference_proceedings</rsrctype><prefilter>conference_proceedings</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Corporate culture</topic><topic>Customer relations</topic><topic>Customer satisfaction</topic><topic>Customers</topic><topic>Effectiveness</topic><topic>Employee relations</topic><topic>Leadership</topic><topic>Lean manufacturing</topic><topic>Manufacturing</topic><topic>Organizational aspects</topic><topic>Process management</topic><topic>Small & medium sized enterprises-SME</topic><topic>Small business</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Inuwa, Mohammed</creatorcontrib><creatorcontrib>Rahim, Suzari Abdul</creatorcontrib><collection>Technology Research Database</collection><collection>Aerospace Database</collection><collection>Advanced Technologies Database with Aerospace</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Inuwa, Mohammed</au><au>Rahim, Suzari Abdul</au><au>Nawi, Mohd Nasrun Mohd</au><au>Tapa, Afiruddin</au><au>Ahmi, Aidi</au><au>Hussain, Azham</au><au>Nifa, Faizatul Akmar Abdul</au><format>book</format><genre>proceeding</genre><ristype>CONF</ristype><atitle>Organizational readiness to change to lean manufacturing among manufacturing small and medium enterprises: Mediating effect of customer relations</atitle><btitle>AIP conference proceedings</btitle><date>2022-11-07</date><risdate>2022</risdate><volume>2644</volume><issue>1</issue><issn>0094-243X</issn><eissn>1551-7616</eissn><coden>APCPCS</coden><abstract>Effective lean deployment among manufacturing small and medium enterprises has been hampered due to the absence of an integrated readiness model to assess organizational readiness for change. Hence, the study assesses readiness for lean within manufacturing SMEs by examining the mediating role of customer relations on Lean readiness factors, i.e., organizational culture, leadership/top management, employee relations, planning & control and process management, and organizational readiness for change to lean. The study was conducted empirically by distributing four hundred and fourteen questionnaires to manufacturing SMEs' owners/managers in Nigeria. Responses were examined via partial least square structured equation modelling using SMARTPLS3.2. The findings revealed that Customer relations mediate the relationship between leadership top management, organizational culture, process management, planning & control on organizational readiness for change (change efficacy and change commitment). However, Customer relations do not mediate employee relations and organizational readiness for change (change efficacy and change commitment). 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identifier | ISSN: 0094-243X |
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language | eng |
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source | AIP Journals Complete |
subjects | Corporate culture Customer relations Customer satisfaction Customers Effectiveness Employee relations Leadership Lean manufacturing Manufacturing Organizational aspects Process management Small & medium sized enterprises-SME Small business |
title | Organizational readiness to change to lean manufacturing among manufacturing small and medium enterprises: Mediating effect of customer relations |
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