Adaptation of delone and McLean model for ERP system quality evaluation
This paper aims to determine whether the DeLone and McLean information system success model (D&M model) can be used to evaluate the quality of Enterprise Resource Planning system (ERP system). The study examines the dimensions of the D&M model, adapted for empirical evaluation of ERP system...
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| Veröffentlicht in: | Economic review (Tuzla) 2021-11, Vol.19 (2), p.37-52 |
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| creator | Pavković, Vesna Gašpar, Dražena Jadrić, Mario |
| description | This paper aims to determine whether the DeLone and McLean information system success model (D&M model) can be used to evaluate the quality of Enterprise Resource Planning system (ERP system). The study examines the dimensions of the D&M model, adapted for empirical evaluation of ERP system quality by end-users of ERP systems in enterprises. The quality of ERP systems is measured by comparing answers to questions that serve to determine the degree of quality of each dimension of ERP system quality. The research was conducted on 335 medium and large companies in Bosnia and Herzegovina, for which it has been confirmed in the pilot research to have an ERP system that they have used for more than two years. A survey questionnaire is used to investigate the quality of the ERP system from the perspective of the middle and top management of the companies that use information from the ERP system for decision making. The empirical research has confirmed that the D&M model of information system success, with some adjustments, can be used to investigate the quality of ERP systems. The main limitation of the research is the lack of a database of companies using ERP systems that makes the data collection phase more difficult and more complex. Regardless of this, the proposed model can be used to evaluate the quality of ERP systems, but also some other types of information systems in future research, such as BI and CRM systems |
| doi_str_mv | 10.51558/2303-680X.2021.19.2.37 |
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The study examines the dimensions of the D&M model, adapted for empirical evaluation of ERP system quality by end-users of ERP systems in enterprises. The quality of ERP systems is measured by comparing answers to questions that serve to determine the degree of quality of each dimension of ERP system quality. The research was conducted on 335 medium and large companies in Bosnia and Herzegovina, for which it has been confirmed in the pilot research to have an ERP system that they have used for more than two years. A survey questionnaire is used to investigate the quality of the ERP system from the perspective of the middle and top management of the companies that use information from the ERP system for decision making. The empirical research has confirmed that the D&M model of information system success, with some adjustments, can be used to investigate the quality of ERP systems. The main limitation of the research is the lack of a database of companies using ERP systems that makes the data collection phase more difficult and more complex. Regardless of this, the proposed model can be used to evaluate the quality of ERP systems, but also some other types of information systems in future research, such as BI and CRM systems</description><identifier>ISSN: 2303-680X</identifier><identifier>ISSN: 1512-8962</identifier><identifier>EISSN: 2303-680X</identifier><identifier>DOI: 10.51558/2303-680X.2021.19.2.37</identifier><language>eng</language><publisher>Tuzla: University of Tuzla, Faculty of Economics</publisher><subject>DeLone and McLean model ; DeLone and McLeanmodel ; Enterprise resource planning ; ERP system ; ERP system dimensions ; ERP system quality ; Field study ; Information systems ; Integrated software ; Management decisions ; Quality of service ; Success ; Variables</subject><ispartof>Economic review (Tuzla), 2021-11, Vol.19 (2), p.37-52</ispartof><rights>2021. This work is published under https://creativecommons.org/licenses/by-nc-nd/2.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,776,780,860,2096,27903,27904</link.rule.ids></links><search><creatorcontrib>Pavković, Vesna</creatorcontrib><creatorcontrib>Gašpar, Dražena</creatorcontrib><creatorcontrib>Jadrić, Mario</creatorcontrib><title>Adaptation of delone and McLean model for ERP system quality evaluation</title><title>Economic review (Tuzla)</title><description>This paper aims to determine whether the DeLone and McLean information system success model (D&M model) can be used to evaluate the quality of Enterprise Resource Planning system (ERP system). The study examines the dimensions of the D&M model, adapted for empirical evaluation of ERP system quality by end-users of ERP systems in enterprises. The quality of ERP systems is measured by comparing answers to questions that serve to determine the degree of quality of each dimension of ERP system quality. The research was conducted on 335 medium and large companies in Bosnia and Herzegovina, for which it has been confirmed in the pilot research to have an ERP system that they have used for more than two years. A survey questionnaire is used to investigate the quality of the ERP system from the perspective of the middle and top management of the companies that use information from the ERP system for decision making. The empirical research has confirmed that the D&M model of information system success, with some adjustments, can be used to investigate the quality of ERP systems. The main limitation of the research is the lack of a database of companies using ERP systems that makes the data collection phase more difficult and more complex. 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The study examines the dimensions of the D&M model, adapted for empirical evaluation of ERP system quality by end-users of ERP systems in enterprises. The quality of ERP systems is measured by comparing answers to questions that serve to determine the degree of quality of each dimension of ERP system quality. The research was conducted on 335 medium and large companies in Bosnia and Herzegovina, for which it has been confirmed in the pilot research to have an ERP system that they have used for more than two years. A survey questionnaire is used to investigate the quality of the ERP system from the perspective of the middle and top management of the companies that use information from the ERP system for decision making. The empirical research has confirmed that the D&M model of information system success, with some adjustments, can be used to investigate the quality of ERP systems. The main limitation of the research is the lack of a database of companies using ERP systems that makes the data collection phase more difficult and more complex. Regardless of this, the proposed model can be used to evaluate the quality of ERP systems, but also some other types of information systems in future research, such as BI and CRM systems</abstract><cop>Tuzla</cop><pub>University of Tuzla, Faculty of Economics</pub><doi>10.51558/2303-680X.2021.19.2.37</doi><tpages>16</tpages><oa>free_for_read</oa></addata></record> |
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| subjects | DeLone and McLean model DeLone and McLeanmodel Enterprise resource planning ERP system ERP system dimensions ERP system quality Field study Information systems Integrated software Management decisions Quality of service Success Variables |
| title | Adaptation of delone and McLean model for ERP system quality evaluation |
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